Training courses
Quality and Productivity
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Designing Systems to Track Medical Errors and Prevent Their Recurrence
📍 Tripoli
A working programme in medical error tracking for managers who have to deliver with existing resources.
Course details ←Building Continuous Improvement Programmes in Care Pathways
📍 Tunis
A practical programme in care pathway improvement for professionals who are accountable for results, not just awareness.
Course details ←Designing Strategies to Measure Patient Safety and Clinical Quality Indicators
📍 Tunis
Build a working method for patient safety and clinical indicators that stands up to scrutiny and survives daily pressure
Course details ←Building Healthcare Quality Management Systems in Hospitals
📍 Cairo
Build a working method for healthcare quality management that stands up to scrutiny and survives daily pressure.
Course details ←Designing Criteria to Evaluate the Quality of Consulting and Professional Services
📍 Cairo
Build a working method for professional service quality that stands up to scrutiny and survives daily pressure.
Course details ←Building Service Recovery Programmes After Errors to Satisfy Customers
📍 Abu Dhabi
A concise, decision-focused programme covering service recovery programmes end to end.
Course details ←Designing Strategies to Unify the Service Experience Across Multiple Branches
📍 Cairo
Learn to design, measure and defend your organisation's approach to unified branch service experience.
Course details ←Building Systems to Measure Response Time and the Quality of Solutions Provided
📍 Istanbul
Build a working method for response time and solution quality that stands up to scrutiny and survives daily pressure.
Course details ←Designing Strategies to Manage the Quality of Remote and Digital Services
📍 Istanbul
A senior-level treatment of digital service quality, focused on what changes outcomes.
Course details ←Building Training Programmes for Service Staff on Excellence Standards
📍 Tripoli
Turn service excellence training from a stated policy into a practice your organisation can evidence.
Course details ←Designing Strategies to Measure Service Quality from the Customer's Perspective
📍 Tunis
Develop the judgement and the documentation needed to run customer-perspective service quality properly.
Course details ←Building Unified Service Quality Standards Across Touchpoints
📍 Istanbul
Learn to design, measure and defend your organisation's approach to unified service quality standards.
Course details ←Building Intelligent Digital Documentation Systems for Quality Records
📍 Cairo
Learn to design, measure and defend your organisation's approach to digital quality records.
Course details ←Designing Mobile Applications for Instant Field Quality Inspection
📍 Istanbul
Practical training in mobile quality inspection, grounded in real cases and applied to your own operation.
Course details ←Building Digital Transformation Strategies for Quality Management Systems
📍 Tunis
Practical training in quality system digital transformation, grounded in real cases and applied to your own operation.
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