Calculate the cost of poor quality attributable to professional service quality.
Designing Criteria to Evaluate the Quality of Consulting and Professional Services
Build a working method for professional service quality that stands up to scrutiny and survives daily pressure.
📍 Cairo🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
The cost of poor quality in professional service quality is rarely visible in any single budget line. Improvement in the quality and productivity management capability that is not measured tends to be reversed quietly. Content is organised around the decisions practitioners actually face in the practice within quality and productivity management, not around theory headings. The most reliable predictor of sound professional service quality is whether anyone reviews it when nothing has gone wrong. Participants develop a defensible line of reasoning for the choices they make about this part of quality and productivity management. The difficulty is not agreeing that this area of quality and productivity management matters — it is deciding what to stop doing to make room for it. It is designed for mixed groups, so that professional service quality is examined from more than one functional angle. Work is grounded in real cases drawn from the practice within quality and productivity management, which each participant adapts to conditions in their own organisation. Participants leave with a plan for this part of quality and productivity management sized to what their organisation can realistically absorb.
Expected Learning Outcomes
Standardise work in professional service quality without removing necessary judgement.
Reduce waste and non-value-adding steps in professional service quality.
Translate policy on professional service quality into procedures that hold up under day-to-day pressure.
Establish supplier quality requirements affecting professional service quality.
Adapt recognised practice on professional service quality to local constraints without hollowing it out.
Assign clear ownership for each element of professional service quality across the functions involved.
Who Should Attend
Process and industrial engineers redesigning professional service quality.
Anyone whose accountability for professional service quality exceeds their current formal training in it.
Finance staff quantifying the cost of quality in professional service quality.
Consultants and advisers supporting clients on professional service quality.
Training officers building problem-solving capability in professional service quality.
Internal auditors examining professional service quality.
Course Modules
Professional service quality: internal audit and certification evidence
2 sessions · 8 pointsSession 1Keeping professional service quality alive after the initial push
- Remove steps in professional service quality that add effort without adding assurance.
- Calculate the cost of poor quality attributable to professional service quality.
- Decide what will be stopped to create capacity for professional service quality.
- Define supplier quality requirements affecting inputs to professional service quality.
Session 2Solving the defect in professional service quality that keeps returning
- Write standard work for professional service quality with the people who perform it.
- Design the internal audit schedule covering professional service quality.
- Verify that improvements to professional service quality held six months later.
- Close out actions on professional service quality rather than leaving them open indefinitely.
Professional service quality: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Sustaining the gain on professional service quality after the project ends
- Choose productivity measures for professional service quality that do not reward shortcuts.
- Measure current variation in professional service quality before attempting improvement.
- Map the process behind professional service quality by walking it, not by describing it.
- Draft the minimum viable control plan for professional service quality.
Session 2Sampling professional service quality on evidence rather than convention
- Set sampling for professional service quality on statistical grounds, not on habit.
- Check that records of professional service quality answer the questions likely to be asked.
- Define quality for professional service quality in terms the customer would recognise.
- Establish the boundary of professional service quality and record what sits outside it.
Professional service quality: waste, flow and productivity
2 sessions · 8 pointsSession 1Mapping professional service quality as it is done, not as it is written
- Link the improvement in professional service quality to a financial figure leadership recognises.
- Identify the few causes responsible for most defects in professional service quality.
- Set out the decisions in professional service quality that require sign-off and by whom.
- Record what was tried on professional service quality and did not work, and why.
Session 2Closing out professional service quality and capturing what was learned
- Anticipate the objections professional service quality will raise and prepare the answers.
- Identify where judgement in professional service quality is legitimate and where it is not.
- Define acceptance criteria for professional service quality in advance.
- Build the internal briefing that explains professional service quality to those affected.
Professional service quality: cost of poor quality
2 sessions · 8 pointsSession 1Building the method for professional service quality step by step
- Set the review cadence that sustains gains in professional service quality.
- Establish who is informed, consulted and accountable in professional service quality.
- Prepare the summary of professional service quality that senior management will read.
- Identify non-value-adding steps in professional service quality and remove them.
Session 2Costing poor quality in professional service quality
- Compare the cost of professional service quality with the cost of its absence.
- Train the team handling professional service quality in the problem-solving method being used.
- Review whether professional service quality is aligned with the objectives of the operating process.
- Name a single owner for each element of professional service quality.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.