Agree the first three actions on unified service quality standards that will be taken on returning to work.
Building Unified Service Quality Standards Across Touchpoints
Learn to design, measure and defend your organisation's approach to unified service quality standards.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Most defects in unified service quality standards are designed in long before they are detected. Variation in quality standards is the enemy; averages conceal it. Content is organised around the decisions practitioners actually face in the quality and productivity management discipline, not around theory headings. The result is the confidence to make and defend decisions about unified service quality standards under scrutiny. Ambition around this area of quality and productivity management outruns capacity unless the sequencing is deliberate. The method assumes participants will be challenged on their handling of quality standards and prepares them for it. The programme suits teams tackling unified service quality standards together as readily as individuals attending alone. Where quality standards is measured, it improves; where it is only discussed, it drifts. Participants leave with a plan for this strand of quality and productivity management sized to what their organisation can realistically absorb.
Expected Learning Outcomes
Design the internal audit programme covering quality standards.
Compare the organisation's handling of unified service quality standards with recognised practice, and close the material gaps.
Align quality standards with the wider objectives of the operating process rather than optimising it in isolation.
Prepare the evidence required for external certification of unified service quality standards.
Reduce waste and non-value-adding steps in quality standards.
Apply structured problem solving to recurring defects in unified service quality standards.
Who Should Attend
Those responsible for briefing external stakeholders on unified service quality standards.
Anyone whose accountability for quality standards exceeds their current formal training in it.
Process and industrial engineers redesigning unified service quality standards.
Department managers accountable for productivity of quality standards.
Inspection and testing staff verifying unified service quality standards.
Finance staff quantifying the cost of quality in quality standards.
Course Modules
Unified service quality standards: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Auditing unified service quality standards to improve it, not to pass
- Identify non-value-adding steps in unified service quality standards and remove them.
- Agree the smallest change to quality standards that would be visibly useful.
- Establish what evidence demonstrates unified service quality standards is under control.
- Build a control plan for quality standards identifying what is checked, when and by whom.
Session 2Removing steps from quality standards that add no value
- Set the review interval for unified service quality standards and who attends.
- Apply structured root cause analysis to the top defect in quality standards.
- Estimate the resource unified service quality standards requires to run as designed.
- Measure current variation in quality standards before attempting improvement.
Quality standards: control plans, sampling and acceptance
2 sessions · 8 pointsSession 1Reading the current state of quality standards honestly
- Anticipate the objections unified service quality standards will raise and prepare the answers.
- Set the review cadence that sustains gains in quality standards.
- Confirm that those complying with unified service quality standards understand why it exists.
- Name a single owner for each element of quality standards.
Session 2Keeping quality standards alive after the initial push
- Assemble certification evidence for unified service quality standards as work proceeds, not before the audit.
- Set out how exceptions to quality standards are requested and approved.
- Define acceptance criteria for unified service quality standards in advance.
- Define quality for quality standards in terms the customer would recognise.
Quality standards: cost of poor quality
2 sessions · 8 pointsSession 1The hard cases in quality standards and how to reason about them
- Confirm that reporting on unified service quality standards reaches the people who can act.
- Decide what will be stopped to create capacity for quality standards.
- Build the competence framework that supports unified service quality standards.
- Write standard work for quality standards with the people who perform it.
Session 2Agreeing what good actually means for unified service quality standards
- Check that records of unified service quality standards answer the questions likely to be asked.
- Train the team handling quality standards in the problem-solving method being used.
- Record what was tried on unified service quality standards and did not work, and why.
- Identify the few causes responsible for most defects in quality standards.
Quality standards: defining quality in measurable terms
2 sessions · 8 pointsSession 1Sampling quality standards on evidence rather than convention
- Benchmark the organisation's unified service quality standards against comparable operations.
- Verify that improvements to quality standards held six months later.
- Link the improvement in unified service quality standards to a financial figure leadership recognises.
- Map the handovers in quality standards between functions and secure them.
Session 2Standard work for quality standards without deskilling it
- Check that unified service quality standards still works when volumes rise unexpectedly.
- Benchmark quality standards against a comparable operation and record the gap.
- Calculate the cost of poor quality attributable to unified service quality standards.
- Define supplier quality requirements affecting inputs to quality standards.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.