Design the internal audit programme covering patient safety and clinical indicators.
Designing Strategies to Measure Patient Safety and Clinical Quality Indicators
Build a working method for patient safety and clinical indicators that stands up to scrutiny and survives daily pressure.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Improvement in patient safety and clinical indicators that is not measured tends to be reversed quietly. Most defects in clinical indicators are designed in long before they are detected. Participants finish able to explain the quality and productivity management discipline to a non-specialist audience without losing precision. The course covers patient safety and clinical indicators at the level of detail needed to act, and stops there. Field experience suggests that the barrier to better this part of quality and productivity management is rarely technical. Exercises escalate in difficulty, ending with the ambiguous situations that make clinical indicators hard in practice. The version of patient safety and clinical indicators described in the manual and the version practised on the floor tend to diverge over time. It is designed for mixed groups, so that clinical indicators is examined from more than one functional angle. The programme closes with an action plan for this area of quality and productivity management that each participant writes for their own organisation.
Expected Learning Outcomes
Build a register of the risks attaching to clinical indicators and keep it current.
Define what quality means for patient safety and clinical indicators in measurable, agreed terms.
Adapt recognised practice on clinical indicators to local constraints without hollowing it out.
Recognise early indicators that patient safety and clinical indicators is drifting away from its intended design.
Standardise work in clinical indicators without removing necessary judgement.
Link improvement in patient safety and clinical indicators to a financial outcome leadership recognises.
Who Should Attend
Department managers accountable for productivity of patient safety and clinical indicators.
Those responsible for briefing external stakeholders on clinical indicators.
Certification and accreditation coordinators preparing evidence on patient safety and clinical indicators.
Supplier quality engineers assessing inputs to clinical indicators.
Managers with direct responsibility for patient safety and clinical indicators within the operating process.
Health, safety and environmental staff whose systems integrate with clinical indicators.
Course Modules
Patient safety and clinical indicators: standard work and sustaining gains
2 sessions · 8 pointsSession 1The hard cases in patient safety and clinical indicators and how to reason about them
- Apply structured root cause analysis to the top defect in patient safety and clinical indicators.
- Define the trigger that would require clinical indicators to be redesigned.
- Choose productivity measures for patient safety and clinical indicators that do not reward shortcuts.
- Decide what will be stopped to create capacity for clinical indicators.
Session 2Auditing clinical indicators to improve it, not to pass
- Link the improvement in patient safety and clinical indicators to a financial figure leadership recognises.
- Assemble certification evidence for clinical indicators as work proceeds, not before the audit.
- Prepare the response for the most likely failure in patient safety and clinical indicators.
- Measure current variation in clinical indicators before attempting improvement.
Clinical indicators: control plans, sampling and acceptance
2 sessions · 8 pointsSession 1What has to be agreed before work on clinical indicators starts
- Train the team handling patient safety and clinical indicators in the problem-solving method being used.
- Map the handovers in clinical indicators between functions and secure them.
- Record what was learned when patient safety and clinical indicators did not go as planned.
- Benchmark clinical indicators against a comparable operation and record the gap.
Session 2Standard work for clinical indicators without deskilling it
- Calculate the cost of poor quality attributable to patient safety and clinical indicators.
- Reduce the variation in how clinical indicators is carried out between teams.
- Review whether patient safety and clinical indicators is aligned with the objectives of the operating process.
- Set out how exceptions to clinical indicators are requested and approved.
Clinical indicators: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Removing steps from clinical indicators that add no value
- Rank the weaknesses in patient safety and clinical indicators by consequence rather than by ease of fixing.
- Identify non-value-adding steps in clinical indicators and remove them.
- Identify single points of dependency in patient safety and clinical indicators and reduce them.
- Define quality for clinical indicators in terms the customer would recognise.
Session 2Building lasting competence in patient safety and clinical indicators
- Name a single owner for each element of patient safety and clinical indicators.
- Record what was tried on clinical indicators and did not work, and why.
- Set out the decisions in patient safety and clinical indicators that require sign-off and by whom.
- Write standard work for clinical indicators with the people who perform it.
Clinical indicators: defining quality in measurable terms
2 sessions · 8 pointsSession 1Finding the variation that matters in clinical indicators
- Identify the few causes responsible for most defects in patient safety and clinical indicators.
- Map the process behind clinical indicators by walking it, not by describing it.
- Identify where judgement in patient safety and clinical indicators is legitimate and where it is not.
- Build a control plan for clinical indicators identifying what is checked, when and by whom.
Session 2Mapping clinical indicators as it is done, not as it is written
- Check that patient safety and clinical indicators still works when volumes rise unexpectedly.
- Define supplier quality requirements affecting inputs to clinical indicators.
- Set the review interval for patient safety and clinical indicators and who attends.
- Distinguish symptoms from causes when clinical indicators underperforms.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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