Sustain gains achieved in care pathway improvement through control and review.
Building Continuous Improvement Programmes in Care Pathways
A practical programme in care pathway improvement for professionals who are accountable for results, not just awareness.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
A quality system for care pathway improvement that exists only for the auditor produces paperwork, not quality. The cost of poor quality in the quality and productivity management capability is rarely visible in any single budget line. The programme builds the judgement to know which parts of this part of quality and productivity management to standardise and which to leave flexible. Participants come from operational and oversight roles, and both perspectives on care pathway improvement are used deliberately. The programme uses small-group work so that each participant's treatment of the wider quality and productivity management agenda is examined, not just described. The most reliable predictor of sound this area of quality and productivity management is whether anyone reviews it when nothing has gone wrong. What blocks progress on care pathway improvement is usually unclear ownership rather than unclear intent. Participants leave with a method for the quality and productivity management capability, not a set of opinions about it. The programme closes with an action plan for this area of quality and productivity management that each participant writes for their own organisation.
Expected Learning Outcomes
Measure productivity in care pathway improvement without incentivising the wrong behaviour.
Agree the first three actions on care pathway improvement that will be taken on returning to work.
Reduce waste and non-value-adding steps in care pathway improvement.
Calculate the cost of poor quality attributable to care pathway improvement.
Set acceptance criteria for care pathway improvement before work begins rather than after.
Handle the trade-offs in care pathway improvement between speed, cost and assurance explicitly rather than implicitly.
Who Should Attend
Continuous improvement specialists working on care pathway improvement.
Health, safety and environmental staff whose systems integrate with care pathway improvement.
Training officers building problem-solving capability in care pathway improvement.
Inspection and testing staff verifying care pathway improvement.
Department heads accountable for the results of care pathway improvement.
Managers in small and medium organisations who own care pathway improvement alongside other duties.
Course Modules
Care pathway improvement: structured problem solving and root cause
2 sessions · 8 pointsSession 1Finding the variation that matters in care pathway improvement
- Confirm that contractual obligations around care pathway improvement are understood.
- Verify that improvements to care pathway improvement held six months later.
- Write standard work for care pathway improvement with the people who perform it.
- Confirm that those complying with care pathway improvement understand why it exists.
Session 2Auditing care pathway improvement to improve it, not to pass
- Set out the decisions in care pathway improvement that require sign-off and by whom.
- Set the review cadence that sustains gains in care pathway improvement.
- Plan the sequence in which improvements to care pathway improvement will be introduced.
- Define quality for care pathway improvement in terms the customer would recognise.
Care pathway improvement: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Escalation and decision rights in care pathway improvement
- Identify the data already collected that bears on care pathway improvement.
- Identify non-value-adding steps in care pathway improvement and remove them.
- Set out how exceptions to care pathway improvement are requested and approved.
- Remove steps in care pathway improvement that add effort without adding assurance.
Session 2Removing steps from care pathway improvement that add no value
- Decide what will be stopped to create capacity for care pathway improvement.
- Train the team handling care pathway improvement in the problem-solving method being used.
- Establish who is informed, consulted and accountable in care pathway improvement.
- Rehearse the briefing on care pathway improvement that would follow an incident.
Care pathway improvement: internal audit and certification evidence
2 sessions · 8 pointsSession 1Costing poor quality in care pathway improvement
- Define supplier quality requirements affecting inputs to care pathway improvement.
- Identify the few causes responsible for most defects in care pathway improvement.
- Set escalation thresholds for care pathway improvement that work out of hours.
- Record what was learned when care pathway improvement did not go as planned.
Session 2Benchmarking care pathway improvement without flattering yourself
- Measure current variation in care pathway improvement before attempting improvement.
- Anticipate the objections care pathway improvement will raise and prepare the answers.
- Apply structured root cause analysis to the top defect in care pathway improvement.
- Reduce the variation in how care pathway improvement is carried out between teams.
Care pathway improvement: cost of poor quality
2 sessions · 8 pointsSession 1What has to be agreed before work on care pathway improvement starts
- Set sampling for care pathway improvement on statistical grounds, not on habit.
- Establish what evidence demonstrates care pathway improvement is under control.
- Map the process behind care pathway improvement by walking it, not by describing it.
- Record what was tried on care pathway improvement and did not work, and why.
Session 2Making care pathway improvement work when resources are constrained
- Calculate the cost of poor quality attributable to care pathway improvement.
- Benchmark care pathway improvement against a comparable operation and record the gap.
- Assemble certification evidence for care pathway improvement as work proceeds, not before the audit.
- Name a single owner for each element of care pathway improvement.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.