Establish what evidence would demonstrate that response time and solution quality is under control.
Building Systems to Measure Response Time and the Quality of Solutions Provided
Build a working method for response time and solution quality that stands up to scrutiny and survives daily pressure.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Inspection catches problems in response time and solution quality; it does not prevent them. The cost of poor quality in solution quality is rarely visible in any single budget line. The version of this aspect of quality and productivity management described in the manual and the version practised on the floor tend to diverge over time. The material serves both public bodies and commercial organisations dealing with response time and solution quality. Organisations that document the practice within quality and productivity management properly resolve disputes about it far more quickly. This programme builds solution quality from first principles, without padding and without omitting what matters. Discussion is anchored to worked examples of response time and solution quality rather than to abstract argument. They leave able to brief senior management on solution quality in terms that support a decision. The final module sets out how progress on this strand of quality and productivity management will be evidenced six months later.
Expected Learning Outcomes
Set acceptance criteria for solution quality before work begins rather than after.
Establish supplier quality requirements affecting response time and solution quality.
Benchmark solution quality against comparable operations honestly.
Sequence improvements to response time and solution quality so that each step makes the next one easier.
Calculate the cost of poor quality attributable to solution quality.
Link improvement in response time and solution quality to a financial outcome leadership recognises.
Who Should Attend
Officers preparing reports on response time and solution quality for boards or oversight committees.
Certification and accreditation coordinators preparing evidence on solution quality.
Finance staff quantifying the cost of quality in response time and solution quality.
Quality managers and coordinators responsible for solution quality.
Technical staff being prepared for supervisory responsibility over response time and solution quality.
Health, safety and environmental staff whose systems integrate with solution quality.
Course Modules
Response time and solution quality: waste, flow and productivity
2 sessions · 8 pointsSession 1The hard cases in response time and solution quality and how to reason about them
- Establish the boundary of response time and solution quality and record what sits outside it.
- Distinguish symptoms from causes when solution quality underperforms.
- Confirm that those complying with response time and solution quality understand why it exists.
- Anticipate the objections solution quality will raise and prepare the answers.
Session 2Moving solution quality from approval to execution
- Identify where judgement in response time and solution quality is legitimate and where it is not.
- Identify single points of dependency in solution quality and reduce them.
- Define supplier quality requirements affecting inputs to response time and solution quality.
- Assign responsibility for keeping documentation of solution quality current.
Solution quality: defining quality in measurable terms
2 sessions · 8 pointsSession 1Removing steps from solution quality that add no value
- Set the review cadence that sustains gains in response time and solution quality.
- Define quality for solution quality in terms the customer would recognise.
- Build a control plan for response time and solution quality identifying what is checked, when and by whom.
- Map the process behind solution quality by walking it, not by describing it.
Session 2Auditing solution quality to improve it, not to pass
- Record what was tried on response time and solution quality and did not work, and why.
- Benchmark solution quality against a comparable operation and record the gap.
- Measure current variation in response time and solution quality before attempting improvement.
- Define acceptance criteria for solution quality in advance.
Solution quality: mapping the process as actually performed
2 sessions · 8 pointsSession 1Sampling solution quality on evidence rather than convention
- Establish what evidence demonstrates response time and solution quality is under control.
- Write standard work for solution quality with the people who perform it.
- Check that records of response time and solution quality answer the questions likely to be asked.
- Agree the indicators that will show whether solution quality is improving.
Session 2Solving the defect in response time and solution quality that keeps returning
- Confirm that reporting on response time and solution quality reaches the people who can act.
- Apply structured root cause analysis to the top defect in solution quality.
- Design the internal audit schedule covering response time and solution quality.
- Assemble certification evidence for solution quality as work proceeds, not before the audit.
Solution quality: variation, capability and control
2 sessions · 8 pointsSession 1Benchmarking solution quality without flattering yourself
- Map the handovers in response time and solution quality between functions and secure them.
- Rank the weaknesses in solution quality by consequence rather than by ease of fixing.
- Draft the minimum viable control plan for response time and solution quality.
- Verify that improvements to solution quality held six months later.
Session 2Closing out solution quality and capturing what was learned
- Choose productivity measures for response time and solution quality that do not reward shortcuts.
- Rehearse the briefing on solution quality that would follow an incident.
- Set sampling for response time and solution quality on statistical grounds, not on habit.
- Link the improvement in solution quality to a financial figure leadership recognises.
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Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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