Design the internal audit programme covering healthcare quality management.
Building Healthcare Quality Management Systems in Hospitals
Build a working method for healthcare quality management that stands up to scrutiny and survives daily pressure.
📍 Cairo🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Improvement in healthcare quality management that is not measured tends to be reversed quietly. The cost of poor quality in the quality and productivity management discipline is rarely visible in any single budget line. Sessions alternate between guided analysis of this aspect of quality and productivity management and supervised application. Post-incident reviews keep identifying weaknesses in healthcare quality management that were visible long before the incident. It concentrates on the parts of the practice within quality and productivity management that determine outcomes and treats the rest proportionately. It suits anyone whose decisions touch this area of quality and productivity management, in large organisations and small ones alike. The version of healthcare quality management described in the manual and the version practised on the floor tend to diverge over time. Participants take away a working set of documents supporting the quality and productivity management discipline, ready to be adapted internally. The programme closes with an action plan for this aspect of quality and productivity management that each participant writes for their own organisation.
Expected Learning Outcomes
Define what quality means for healthcare quality management in measurable, agreed terms.
Identify the sources of variation in healthcare quality management and rank them by effect.
Integrate healthcare quality management into existing management routines rather than running it separately.
Map the process behind healthcare quality management as it is actually performed.
Handle the trade-offs in healthcare quality management between speed, cost and assurance explicitly rather than implicitly.
Select indicators that show whether healthcare quality management is improving, and reject those that only look useful.
Who Should Attend
Team leaders and supervisors who put healthcare quality management into practice day to day.
Internal auditors reviewing how healthcare quality management is designed and operated.
Supplier quality engineers assessing inputs to healthcare quality management.
Internal auditors examining healthcare quality management.
Process and industrial engineers redesigning healthcare quality management.
Finance staff quantifying the cost of quality in healthcare quality management.
Course Modules
Healthcare quality management: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Benchmarking healthcare quality management without flattering yourself
- Measure current variation in healthcare quality management before attempting improvement.
- Identify non-value-adding steps in healthcare quality management and remove them.
- Build the internal briefing that explains healthcare quality management to those affected.
- Link the improvement in healthcare quality management to a financial figure leadership recognises.
Session 2Sustaining the gain on healthcare quality management after the project ends
- Decide what will be stopped to create capacity for healthcare quality management.
- Benchmark the organisation's healthcare quality management against comparable operations.
- Design the internal audit schedule covering healthcare quality management.
- Write standard work for healthcare quality management with the people who perform it.
Healthcare quality management: structured problem solving and root cause
2 sessions · 8 pointsSession 1Comparing healthcare quality management with recognised practice
- Verify that improvements to healthcare quality management held six months later.
- Record what was tried on healthcare quality management and did not work, and why.
- Map the process behind healthcare quality management by walking it, not by describing it.
- Agree what will be standardised in healthcare quality management and what will not.
Session 2Auditing healthcare quality management to improve it, not to pass
- Record what was learned when healthcare quality management did not go as planned.
- Write down the assumptions underpinning the approach to healthcare quality management.
- Choose productivity measures for healthcare quality management that do not reward shortcuts.
- Estimate the resource healthcare quality management requires to run as designed.
Healthcare quality management: cost of poor quality
2 sessions · 8 pointsSession 1Where healthcare quality management typically breaks, and why
- Build a control plan for healthcare quality management identifying what is checked, when and by whom.
- Anticipate the objections healthcare quality management will raise and prepare the answers.
- Establish what evidence demonstrates healthcare quality management is under control.
- Remove steps in healthcare quality management that add effort without adding assurance.
Session 2Who answers for healthcare quality management, and to whom
- Apply structured root cause analysis to the top defect in healthcare quality management.
- Verify six months later that changes to healthcare quality management have held.
- Test the procedure for healthcare quality management against a realistic scenario.
- Distinguish symptoms from causes when healthcare quality management underperforms.
Healthcare quality management: variation, capability and control
2 sessions · 8 pointsSession 1Finding the variation that matters in healthcare quality management
- Identify the few causes responsible for most defects in healthcare quality management.
- Set sampling for healthcare quality management on statistical grounds, not on habit.
- Define supplier quality requirements affecting inputs to healthcare quality management.
- Train the team handling healthcare quality management in the problem-solving method being used.
Session 2Sampling healthcare quality management on evidence rather than convention
- Calculate the cost of poor quality attributable to healthcare quality management.
- Confirm that reporting on healthcare quality management reaches the people who can act.
- Prepare the summary of healthcare quality management that senior management will read.
- Reduce the variation in how healthcare quality management is carried out between teams.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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