Improvement in healthcare quality management that is not measured tends to be reversed quietly. The cost of poor quality in the quality and productivity management discipline is rarely visible in any single budget line. Sessions alternate between guided analysis of this aspect of quality and productivity management and supervised application. Post-incident reviews keep identifying weaknesses in healthcare quality management that were visible long before the incident. It concentrates on the parts of the practice within quality and productivity management that determine outcomes and treats the rest proportionately. It suits anyone whose decisions touch this area of quality and productivity management, in large organisations and small ones alike. The version of healthcare quality management described in the manual and the version practised on the floor tend to diverge over time. Participants take away a working set of documents supporting the quality and productivity management discipline, ready to be adapted internally. The programme closes with an action plan for this aspect of quality and productivity management that each participant writes for their own organisation.
Expected Learning Outcomes
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Design the internal audit programme covering healthcare quality management.
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Define what quality means for healthcare quality management in measurable, agreed terms.
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Identify the sources of variation in healthcare quality management and rank them by effect.
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Integrate healthcare quality management into existing management routines rather than running it separately.
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Map the process behind healthcare quality management as it is actually performed.
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Handle the trade-offs in healthcare quality management between speed, cost and assurance explicitly rather than implicitly.
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Select indicators that show whether healthcare quality management is improving, and reject those that only look useful.
Who Should Attend
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Team leaders and supervisors who put healthcare quality management into practice day to day.
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Internal auditors reviewing how healthcare quality management is designed and operated.
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Supplier quality engineers assessing inputs to healthcare quality management.
