Information Technology and Communications

Training courses

Designing Corporate Big Data Governance Strategies
Information Technology and Communications

Designing Corporate Big Data Governance Strategies

📍 Abu Dhabi

Develop the judgement and the documentation needed to run big data governance properly.

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Building Real-Time Streaming Data Processing Systems
Information Technology and Communications

Building Real-Time Streaming Data Processing Systems

📍 Tunis

Practical training in streaming data processing, grounded in real cases and applied to your own operation.

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Designing Efficient Big Data Storage Strategies
Information Technology and Communications

Designing Efficient Big Data Storage Strategies

📍 Cairo

Build a working method for efficient big data storage that stands up to scrutiny and survives daily pressure.

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Building Distributed Big Data Processing Platforms
Information Technology and Communications

Building Distributed Big Data Processing Platforms

📍 Istanbul

A working programme in distributed big data platforms for managers who have to deliver with existing resources.

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Designing Strategies to Measure Customer Satisfaction with Support Services
Information Technology and Communications

Designing Strategies to Measure Customer Satisfaction with Support Services

📍 Abu Dhabi

A working programme in support service satisfaction for managers who have to deliver with existing resources.

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Building Training Programmes for Support Teams on Customer Communication
Information Technology and Communications

Building Training Programmes for Support Teams on Customer Communication

📍 Cairo

Learn to design, measure and defend your organisation's approach to support team communication training.

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Designing Effective Remote Technical Support Strategies
Information Technology and Communications

Designing Effective Remote Technical Support Strategies

📍 Cairo

Turn remote technical support from a stated policy into a practice your organisation can evidence.

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Building Comprehensive Knowledge Bases for Common Technical Problems
Information Technology and Communications

Building Comprehensive Knowledge Bases for Common Technical Problems

📍 Tripoli

Move technical knowledge bases from general awareness to a repeatable, reviewable practice.

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Designing Intelligent Technical Support Ticket Management Systems
Information Technology and Communications

Designing Intelligent Technical Support Ticket Management Systems

📍 Cairo

A senior-level treatment of support ticket management, focused on what changes outcomes.

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Building Multi-Tier Technical Support Strategies
Information Technology and Communications

Building Multi-Tier Technical Support Strategies

📍 Cairo

Turn multi-tier technical support from a stated policy into a practice your organisation can evidence.

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Designing Compatibility Testing Strategies Across Different Platforms
Information Technology and Communications

Designing Compatibility Testing Strategies Across Different Platforms

📍 Cairo

A structured, applied course in cross-platform compatibility testing — designed to be used the week you return.

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Building Software Defect Tracking and Remediation Management Systems
Information Technology and Communications

Building Software Defect Tracking and Remediation Management Systems

📍 Tripoli

Develop the judgement and the documentation needed to run defect tracking and remediation properly.

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Designing Quality Acceptance Criteria Before Releasing Versions
Information Technology and Communications

Designing Quality Acceptance Criteria Before Releasing Versions

📍 Abu Dhabi

Move release quality acceptance criteria from general awareness to a repeatable, reviewable practice.

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Building Security Testing Strategies for Sensitive Applications
Information Technology and Communications

Building Security Testing Strategies for Sensitive Applications

📍 Abu Dhabi

Practical training in application security testing, grounded in real cases and applied to your own operation.

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Designing Automated Regression Test Plans for Large Systems
Information Technology and Communications

Designing Automated Regression Test Plans for Large Systems

📍 Tunis

Move automated regression testing from general awareness to a repeatable, reviewable practice.

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