Build the internal capability for defect tracking and remediation rather than depending on external support indefinitely.
Building Software Defect Tracking and Remediation Management Systems
Develop the judgement and the documentation needed to run defect tracking and remediation properly.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Security and delivery speed are traded against each other in defect tracking and remediation whether or not anyone says so. Availability targets for tracking and remediation are commercial commitments, whatever the engineering team calls them. The course sets out a working method for the technology and systems delivery discipline that participants can apply the week they return. Exercises escalate in difficulty, ending with the ambiguous situations that make defect tracking and remediation hard in practice. Participants who influence this strand of technology and systems delivery without directly controlling it will find the content directly usable. Practitioner evidence points the same way: tracking and remediation improves fastest where responsibility for it is named and owned. Participants gain a clear basis for measuring what defect tracking and remediation has actually achieved. Most organisations already have a policy on tracking and remediation; far fewer can show it working. Participants leave with a plan for this area of technology and systems delivery sized to what their organisation can realistically absorb.
Expected Learning Outcomes
Test tracking and remediation under realistic load before it meets real load.
Communicate the purpose of defect tracking and remediation to those who have to comply with it.
Establish monitoring and alerting on tracking and remediation that reflects user experience.
Test the organisation's response to defect tracking and remediation under conditions that are less than ideal.
Structure the service desk and support model for tracking and remediation.
Control technical debt in defect tracking and remediation deliberately rather than by neglect.
Who Should Attend
IT governance and audit staff reviewing defect tracking and remediation.
Quality and test engineers verifying tracking and remediation.
Network and communications engineers supporting defect tracking and remediation.
Infrastructure and platform engineers operating tracking and remediation.
Technical staff being prepared for supervisory responsibility over defect tracking and remediation.
Managers with direct responsibility for tracking and remediation within the technical platform.
Course Modules
Defect tracking and remediation: backup, recovery and continuity
2 sessions · 8 pointsSession 1What to measure in defect tracking and remediation and what to ignore
- Map the handovers in defect tracking and remediation between functions and secure them.
- Identify single points of dependency in tracking and remediation and reduce them.
- Check that records of defect tracking and remediation answer the questions likely to be asked.
- Apply change control to tracking and remediation including emergency changes.
Session 2Sizing capacity for tracking and remediation on measured growth
- Document the runbook for defect tracking and remediation to the level a new engineer could use.
- Confirm every release of tracking and remediation can be rolled back within a defined time.
- Confirm the support model and escalation path for defect tracking and remediation.
- Assess the exit route from any cloud or vendor dependency in tracking and remediation.
Tracking and remediation: build, pipeline and release discipline
2 sessions · 8 pointsSession 1The cost of tracking and remediation and how to present it
- Agree what will be standardised in defect tracking and remediation and what will not.
- Set delivery and reliability indicators for tracking and remediation the team trusts.
- Measure current load on defect tracking and remediation and project it forward twelve months.
- Confirm data retention and deletion rules applied within tracking and remediation.
Session 2Making releases of tracking and remediation routine instead of risky
- Run a load test on defect tracking and remediation at expected peak plus a margin.
- Confirm that reporting on tracking and remediation reaches the people who can act.
- Build the internal briefing that explains defect tracking and remediation to those affected.
- Inventory third-party dependencies inside tracking and remediation and their update status.
Tracking and remediation: monitoring, alerting and observability
2 sessions · 8 pointsSession 1Documenting tracking and remediation so someone else can operate it
- Review logging on defect tracking and remediation for coverage and retention.
- Review access rights on tracking and remediation and remove what is no longer needed.
- Estimate the resource defect tracking and remediation requires to run as designed.
- Verify six months later that changes to tracking and remediation have held.
Session 2Setting availability and recovery targets for defect tracking and remediation honestly
- Establish what evidence demonstrates defect tracking and remediation is under control.
- Establish the boundary of tracking and remediation and record what sits outside it.
- Compare the cost of defect tracking and remediation with the cost of its absence.
- Record the technical debt in tracking and remediation and schedule repayment.
Tracking and remediation: requirements, targets and service levels
2 sessions · 8 pointsSession 1Closing out tracking and remediation and capturing what was learned
- Record what was learned when defect tracking and remediation did not go as planned.
- Set escalation thresholds for tracking and remediation that work out of hours.
- Identify the single points of failure in defect tracking and remediation.
- Set out the decisions in tracking and remediation that require sign-off and by whom.
Session 2Proving the backup of tracking and remediation by restoring it
- State the availability and recovery objectives for defect tracking and remediation as numbers.
- Define incident severity levels for tracking and remediation and the response each triggers.
- Build the competence framework that supports defect tracking and remediation.
- Confirm that contractual obligations around tracking and remediation are understood.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.