Assess and manage third-party and cloud dependencies in personalised user experiences.
Building Personalised User Experiences Based on Individual Preferences
A senior-level treatment of personalised user experiences, focused on what changes outcomes.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Technical debt in personalised user experiences is borrowed against future delivery capacity, at compound interest. Most outages involving the technology and systems delivery capability are triggered by a change somebody considered routine. The content is relevant to those who own this area of technology and systems delivery and to those who are held accountable for its results. Organisations that document personalised user experiences properly resolve disputes about it far more quickly. Participants develop a defensible line of reasoning for the choices they make about the technology and systems delivery discipline. Discussion is anchored to worked examples of this part of technology and systems delivery rather than to abstract argument. Most organisations already have a policy on personalised user experiences; far fewer can show it working. The programme is built to be used, and every section of this aspect of technology and systems delivery it covers ends in something applicable. It ends with a prioritised list of changes to the technology and systems delivery capability that the participant is prepared to defend internally.
Expected Learning Outcomes
Document decisions about personalised user experiences in a form that remains useful after the people change.
Distinguish the parts of personalised user experiences that must be standardised from those that require judgement.
Diagnose whether a problem in personalised user experiences is one of design, resourcing or discipline.
Test personalised user experiences under realistic load before it meets real load.
Plan capacity for personalised user experiences against measured growth rather than optimism.
Build the deployment pipeline for personalised user experiences so releases are routine rather than events.
Who Should Attend
Operations staff who encounter the consequences of personalised user experiences directly.
Solution architects designing personalised user experiences.
Vendor managers overseeing suppliers involved in personalised user experiences.
Officers preparing reports on personalised user experiences for boards or oversight committees.
IT managers and service owners responsible for personalised user experiences.
Infrastructure and platform engineers operating personalised user experiences.
Course Modules
Personalised user experiences: change control and rollback
2 sessions · 8 pointsSession 1Setting availability and recovery targets for personalised user experiences honestly
- Identify the single points of failure in personalised user experiences.
- Configure alerting on personalised user experiences that reflects what users experience.
- Assess the exit route from any cloud or vendor dependency in personalised user experiences.
- Inventory third-party dependencies inside personalised user experiences and their update status.
Session 2Designing personalised user experiences around how it will fail
- Restore a backup of personalised user experiences in a test environment and time it.
- Agree the smallest change to personalised user experiences that would be visibly useful.
- Record the technical debt in personalised user experiences and schedule repayment.
- State the availability and recovery objectives for personalised user experiences as numbers.
Personalised user experiences: security, identity and least privilege
2 sessions · 8 pointsSession 1Getting other functions to support personalised user experiences
- Record what was learned when personalised user experiences did not go as planned.
- Compare the cost of personalised user experiences with the cost of its absence.
- Document the runbook for personalised user experiences to the level a new engineer could use.
- Confirm data retention and deletion rules applied within personalised user experiences.
Session 2The paperwork for personalised user experiences that is actually needed
- Define the trigger that would require personalised user experiences to be redesigned.
- Set escalation thresholds for personalised user experiences that work out of hours.
- Prepare the summary of personalised user experiences that senior management will read.
- Define acceptance criteria for personalised user experiences in advance.
Personalised user experiences: documentation, support and handover
2 sessions · 8 pointsSession 1Least privilege in personalised user experiences without blocking the work
- Confirm every release of personalised user experiences can be rolled back within a defined time.
- Map the handovers in personalised user experiences between functions and secure them.
- Confirm that reporting on personalised user experiences reaches the people who can act.
- Run a load test on personalised user experiences at expected peak plus a margin.
Session 2Dependencies and supply chain risk in personalised user experiences
- Set the review interval for personalised user experiences and who attends.
- Apply change control to personalised user experiences including emergency changes.
- Establish what evidence demonstrates personalised user experiences is under control.
- Confirm the support model and escalation path for personalised user experiences.
Personalised user experiences: monitoring, alerting and observability
2 sessions · 8 pointsSession 1Testing personalised user experiences before relying on it
- Define incident severity levels for personalised user experiences and the response each triggers.
- Agree what will be standardised in personalised user experiences and what will not.
- Rehearse the briefing on personalised user experiences that would follow an incident.
- Identify single points of dependency in personalised user experiences and reduce them.
Session 2Monitoring personalised user experiences from the user's point of view
- Remove steps in personalised user experiences that add effort without adding assurance.
- Set delivery and reliability indicators for personalised user experiences the team trusts.
- Assign responsibility for keeping documentation of personalised user experiences current.
- Test the failover for personalised user experiences rather than assuming it works.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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