Hold difficult conversations about operational capacity management early, while they are still small.
Managing Operational Capacity and Balancing Demand Against Resources
Practical training in operational capacity management, grounded in real cases and applied to your own operation.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Managers are promoted for competence and then judged on operational capacity management, which nobody trained them for. Teams read what their leaders tolerate on this part of organisational leadership far more accurately than what their leaders announce. The programme uses small-group work so that each participant's treatment of the wider organisational leadership agenda is examined, not just described. The programme suits teams tackling operational capacity management together as readily as individuals attending alone. Across sectors, teams that rehearse this area of organisational leadership outperform teams that only plan it. The difficulty is not agreeing that the wider organisational leadership agenda matters — it is deciding what to stop doing to make room for it. The result is the confidence to make and defend decisions about operational capacity management under scrutiny. The course sets out a working method for the practice within organisational leadership that participants can apply the week they return. The final session converts the week's work on this area of organisational leadership into commitments with owners and dates.
Expected Learning Outcomes
Establish escalation routes for operational capacity management that work outside normal hours.
Estimate what operational capacity management costs to run properly, and what is lost when it is not.
Set a realistic target state for operational capacity management and a defensible route to it.
Develop successors capable of running operational capacity management without you.
Delegate responsibility for operational capacity management without losing sight of the outcome.
Translate operational capacity management into objectives each person can see themselves in.
Who Should Attend
Project and programme managers whose success depends on operational capacity management.
Planning staff whose forecasts and budgets are affected by operational capacity management.
Training and development staff building internal capability in operational capacity management.
High-potential staff being prepared for wider responsibility for operational capacity management.
Founders and owner-managers formalising operational capacity management as the organisation grows.
Human resources partners advising leaders on operational capacity management.
Course Modules
Operational capacity management: conflict, politics and informal power
2 sessions · 8 pointsSession 1Building someone who can run operational capacity management without you
- Recognise publicly one person whose work on operational capacity management went unnoticed.
- Identify your successor for operational capacity management and the gap they need to close.
- Agree the standard on operational capacity management and confirm it applies to everyone.
- Give one piece of specific feedback on operational capacity management within the week.
Session 2Closing out operational capacity management and capturing what was learned
- Set the review point at which operational capacity management will be reconsidered.
- Plan the sequence in which improvements to operational capacity management will be introduced.
- Rehearse the briefing on operational capacity management that would follow an incident.
- Draft the minimum viable leadership plan for operational capacity management.
Operational capacity management: setting direction people can act on
2 sessions · 8 pointsSession 1Applying the standard on operational capacity management to your best performer
- Test whether the team can explain operational capacity management in their own words.
- Decide the point at which you would escalate operational capacity management.
- Agree the indicators that will show whether operational capacity management is improving.
- Confirm that the people affected by operational capacity management heard it from you first.
Session 2Building the method for operational capacity management step by step
- Identify the data already collected that bears on operational capacity management.
- Rank the weaknesses in operational capacity management by consequence rather than by ease of fixing.
- Write down the reasoning behind your position on operational capacity management.
- Set escalation thresholds for operational capacity management that work out of hours.
Operational capacity management: deciding under pressure and incomplete information
2 sessions · 8 pointsSession 1Moving operational capacity management through people who do not report to you
- Decide what you will delegate on operational capacity management and what you will not, and say why.
- Distinguish symptoms from causes when operational capacity management underperforms.
- Identify the conversation about operational capacity management you have been postponing, and schedule it.
- Review whether operational capacity management is aligned with the objectives of the management team.
Session 2Escalation and decision rights in operational capacity management
- Remove steps in operational capacity management that add effort without adding assurance.
- Confirm that reporting on operational capacity management reaches the people who can act.
- Set the decision rights on operational capacity management: who decides, who is consulted, who is told.
- Review a past decision on operational capacity management and state honestly what you would change.
Operational capacity management: resilience and the personal cost of leading
2 sessions · 8 pointsSession 1The meeting that finally unblocks operational capacity management
- Prepare the response for the most likely failure in operational capacity management.
- Set out the decisions in operational capacity management that require sign-off and by whom.
- Verify six months later that changes to operational capacity management have held.
- Prepare how you will respond when operational capacity management is challenged publicly.
Session 2Deciding on operational capacity management when the information will never be complete
- Build the internal briefing that explains operational capacity management to those affected.
- State the outcome expected from operational capacity management in a single sentence anyone can repeat.
- Set the review interval for operational capacity management and who attends.
- Identify which function can quietly block operational capacity management and address it directly.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.