Authority is granted by the organisation; credibility in multicultural team management is earned separately. Managers are promoted for competence and then judged on the wider organisational leadership agenda, which nobody trained them for. Work is grounded in real cases drawn from the practice within organisational leadership, which each participant adapts to conditions in their own organisation. The programme builds the judgement to know which parts of multicultural team management to standardise and which to leave flexible. Across sectors, teams that rehearse the wider organisational leadership agenda outperform teams that only plan it. Content is organised around the decisions practitioners actually face in the practice within organisational leadership, not around theory headings. It is pitched for practitioners with responsibility for multicultural team management, not for observers of it. A common pattern is strong design of this aspect of organisational leadership paired with weak follow-through. Work concludes with a self-assessment of this part of organisational leadership that participants can repeat annually.
Expected Learning Outcomes
✓
Hold difficult conversations about multicultural team management early, while they are still small.
✓
Select indicators that show whether multicultural team management is improving, and reject those that only look useful.
✓
Read the informal dynamics that determine whether multicultural team management actually moves.
✓
Draw practical lessons from failures in multicultural team management without assigning blame that suppresses reporting.
✓
Resolve conflict about multicultural team management without leaving residue.
✓
Identify the failure points in multicultural team management most likely to cause loss, and control them first.
✓
Manage the emotional load multicultural team management places on you and on the team.
Who Should Attend
✓
Consultants and advisers supporting clients on multicultural team management.
✓
Consultants coaching leadership teams on multicultural team management.
✓
Team leaders responsible for daily delivery of multicultural team management.
✓
Anyone whose accountability for multicultural team management exceeds their current formal training in it.
✓
Human resources partners advising leaders on multicultural team management.
✓
Managers of geographically distributed teams handling multicultural team management.
Course Modules
Open any module to see its sessions and topics.
01
Multicultural team management: deciding under pressure and incomplete information
2 sessions · 8 points
Session 1Saying the thing about multicultural team management that nobody wants to say
Identify which function can quietly block multicultural team management and address it directly.
Set out the decisions in multicultural team management that require sign-off and by whom.
State the outcome expected from multicultural team management in a single sentence anyone can repeat.
Benchmark the organisation's multicultural team management against comparable operations.
Session 2The meeting that finally unblocks multicultural team management
Prepare the summary of multicultural team management that senior management will read.
Confirm that reporting on multicultural team management reaches the people who can act.
Identify your successor for multicultural team management and the gap they need to close.
Build the competence framework that supports multicultural team management.
02
Multicultural team management: measuring whether leadership actually changed anything
2 sessions · 8 points
Session 1What your team concludes from how you handle multicultural team management
Decide the point at which you would escalate multicultural team management.
Name the person accountable for each part of multicultural team management, not the committee.
Check whether incentives anywhere reward behaviour that undermines multicultural team management.
Set the decision rights on multicultural team management: who decides, who is consulted, who is told.
Session 2The cost of multicultural team management and how to present it
Identify single points of dependency in multicultural team management and reduce them.
Estimate the resource multicultural team management requires to run as designed.
Build the internal briefing that explains multicultural team management to those affected.
Test whether the team can explain multicultural team management in their own words.
03
Multicultural team management: delegation, trust and accountability
2 sessions · 8 points
Session 1What to measure in multicultural team management and what to ignore
Recognise publicly one person whose work on multicultural team management went unnoticed.
Ask the team what they think is wrong with the plan for multicultural team management.
Name a single owner for each element of multicultural team management.
Identify the conversation about multicultural team management you have been postponing, and schedule it.
Session 2Showing that multicultural team management changed something measurable
Check that records of multicultural team management answer the questions likely to be asked.
Set the review point at which multicultural team management will be reconsidered.
Set out how exceptions to multicultural team management are requested and approved.
Check that multicultural team management still works when volumes rise unexpectedly.
04
Multicultural team management: the conversations that decide the outcome
2 sessions · 8 points
Session 1Moving multicultural team management through people who do not report to you
Prepare how you will respond when multicultural team management is challenged publicly.
Assign responsibility for keeping documentation of multicultural team management current.
Draft the minimum viable leadership plan for multicultural team management.
Confirm that the people affected by multicultural team management heard it from you first.
Session 2Escalation and decision rights in multicultural team management
Confirm that contractual obligations around multicultural team management are understood.
Give one piece of specific feedback on multicultural team management within the week.
Set escalation thresholds for multicultural team management that work out of hours.
Write down the reasoning behind your position on multicultural team management.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Complete your registration
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