Set direction on internal mediation between departments that people can act on without further interpretation.
Internal Mediation for Resolving Disputes Between Departments
A structured, applied course in internal mediation between departments — designed to be used the week you return.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
When internal mediation between departments is unclear, people default to protecting their own function. Managers are promoted for competence and then judged on between departments, which nobody trained them for. They leave able to brief senior management on the organisational leadership capability in terms that support a decision. Participants test their assumptions about internal mediation between departments against scenarios designed to break weak ones. Ambition around this area of organisational leadership outruns capacity unless the sequencing is deliberate. The course covers between departments at the level of detail needed to act, and stops there. It is written for people who have to make internal mediation between departments work with the resources they already have. Across sectors, teams that rehearse between departments outperform teams that only plan it. It closes by agreeing the smallest change to the wider organisational leadership agenda that would make a visible difference.
Expected Learning Outcomes
Protect the team's capacity so between departments is not delivered through exhaustion.
Set acceptance criteria for internal mediation between departments before work begins rather than after.
Judge when to escalate between departments and when to absorb it.
Build coalitions across functions to make internal mediation between departments stick.
Handle the trade-offs in between departments between speed, cost and assurance explicitly rather than implicitly.
Estimate what internal mediation between departments costs to run properly, and what is lost when it is not.
Who Should Attend
Team leaders responsible for daily delivery of internal mediation between departments.
Newly promoted managers taking on between departments for the first time.
Executives leading multi-function programmes involving internal mediation between departments.
Internal auditors reviewing how between departments is designed and operated.
Anyone whose accountability for internal mediation between departments exceeds their current formal training in it.
Board members and non-executives overseeing between departments.
Course Modules
Internal mediation between departments: measuring whether leadership actually changed anything
2 sessions · 8 pointsSession 1Deciding on internal mediation between departments when the information will never be complete
- Identify the data already collected that bears on internal mediation between departments.
- Arrange the handover of between departments so capability survives staff changes.
- Test whether the team can explain internal mediation between departments in their own words.
- Review a past decision on between departments and state honestly what you would change.
Session 2Building someone who can run between departments without you
- Decide what you will delegate on internal mediation between departments and what you will not, and say why.
- Name the person accountable for each part of between departments, not the committee.
- Prepare how you will respond when internal mediation between departments is challenged publicly.
- Agree what will be standardised in between departments and what will not.
Between departments: setting direction people can act on
2 sessions · 8 pointsSession 1Building the method for between departments step by step
- Assess the workload internal mediation between departments adds and what you will remove to make room.
- Define the trigger that would require between departments to be redesigned.
- Estimate the resource internal mediation between departments requires to run as designed.
- Check that records of between departments answer the questions likely to be asked.
Session 2Where between departments typically breaks, and why
- Agree the indicators that will show whether internal mediation between departments is improving.
- Decide the point at which you would escalate between departments.
- Establish who is informed, consulted and accountable in internal mediation between departments.
- Set the review point at which between departments will be reconsidered.
Between departments: resilience and the personal cost of leading
2 sessions · 8 pointsSession 1Reading the room before proposing between departments
- Anticipate the objections internal mediation between departments will raise and prepare the answers.
- Reduce the variation in how between departments is carried out between teams.
- Identify the conversation about internal mediation between departments you have been postponing, and schedule it.
- Draft the minimum viable leadership plan for between departments.
Session 2Holding the line on internal mediation between departments when it costs you
- Prepare the summary of internal mediation between departments that senior management will read.
- Map the handovers in between departments between functions and secure them.
- Collect evidence on the present handling of internal mediation between departments before proposing changes.
- Set the decision rights on between departments: who decides, who is consulted, who is told.
Between departments: the conversations that decide the outcome
2 sessions · 8 pointsSession 1Applying the standard on between departments to your best performer
- Review whether internal mediation between departments is aligned with the objectives of the management team.
- Give one piece of specific feedback on between departments within the week.
- Name a single owner for each element of internal mediation between departments.
- Recognise publicly one person whose work on between departments went unnoticed.
Session 2Building lasting competence in between departments
- Check whether incentives anywhere reward behaviour that undermines internal mediation between departments.
- Confirm that the people affected by between departments heard it from you first.
- Ask the team what they think is wrong with the plan for internal mediation between departments.
- Agree the standard on between departments and confirm it applies to everyone.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.