Quality and Productivity

Designing Succession Planning Programmes in Quality Departments

A practical programme in quality succession planning for professionals who are accountable for results, not just awareness.

  • 5training days
  • 4modules
  • 8sessions
  • 32topics
View packages and pricesCourse outline
Designing Succession Planning Programmes in Quality Departments
5days

About the programme

Course Overview

Variation in quality succession planning is the enemy; averages conceal it. The cost of poor quality in the quality and productivity management capability is rarely visible in any single budget line. The course sets out a working method for the practice within quality and productivity management that participants can apply the week they return. The programme works equally well for those formalising quality succession planning for the first time and those improving an existing approach. Participants finish able to explain this strand of quality and productivity management to a non-specialist audience without losing precision. Buying a tool rarely fixes the wider quality and productivity management agenda; the underlying capability has to be built internally first. The method assumes participants will be challenged on their handling of quality succession planning and prepares them for it. Across sectors, teams that rehearse this strand of quality and productivity management outperform teams that only plan it. Participants finish with a short, specific brief on the wider quality and productivity management agenda ready to put in front of a decision maker.

Expected Learning Outcomes

  • Map the process behind quality succession planning as it is actually performed.

  • Review contracts and agreements for the obligations they create around quality succession planning.

  • Prepare a short, evidence-based briefing on quality succession planning for senior management.

  • Establish what evidence would demonstrate that quality succession planning is under control.

  • Identify the sources of variation in quality succession planning and rank them by effect.

  • Apply structured problem solving to recurring defects in quality succession planning.

  • Calculate the cost of poor quality attributable to quality succession planning.

Who Should Attend

  • Procurement and contracting staff whose agreements set obligations around quality succession planning.

  • Process and industrial engineers redesigning quality succession planning.

  • Staff seconded into improvement work on quality succession planning.

  • Continuous improvement specialists working on quality succession planning.

  • Internal auditors examining quality succession planning.

  • Training officers building problem-solving capability in quality succession planning.

Course Modules

Open any module to see its sessions and topics.

01

Quality succession planning: control plans, sampling and acceptance

2 sessions · 8 points

Session 1Control plans for quality succession planning that catch problems early

  • Prepare the summary of quality succession planning that senior management will read.
  • Build a control plan for quality succession planning identifying what is checked, when and by whom.
  • Write standard work for quality succession planning with the people who perform it.
  • Rehearse the briefing on quality succession planning that would follow an incident.

Session 2Finding the variation that matters in quality succession planning

  • Link the improvement in quality succession planning to a financial figure leadership recognises.
  • Record what was tried on quality succession planning and did not work, and why.
  • Identify the few causes responsible for most defects in quality succession planning.
  • Agree the smallest change to quality succession planning that would be visibly useful.
02

Quality succession planning: cost of poor quality

2 sessions · 8 points

Session 1Escalation and decision rights in quality succession planning

  • Identify non-value-adding steps in quality succession planning and remove them.
  • Set out the decisions in quality succession planning that require sign-off and by whom.
  • Estimate the resource quality succession planning requires to run as designed.
  • Close out actions on quality succession planning rather than leaving them open indefinitely.

Session 2Moving quality succession planning from approval to execution

  • Distinguish symptoms from causes when quality succession planning underperforms.
  • Benchmark quality succession planning against a comparable operation and record the gap.
  • Record the rationale for each significant choice made about quality succession planning.
  • Apply structured root cause analysis to the top defect in quality succession planning.
03

Quality succession planning: variation, capability and control

2 sessions · 8 points

Session 1Standard work for quality succession planning without deskilling it

  • Assign responsibility for keeping documentation of quality succession planning current.
  • Verify that improvements to quality succession planning held six months later.
  • Identify single points of dependency in quality succession planning and reduce them.
  • Define quality for quality succession planning in terms the customer would recognise.

Session 2Sustaining the gain on quality succession planning after the project ends

  • Train the team handling quality succession planning in the problem-solving method being used.
  • Test the procedure for quality succession planning against a realistic scenario.
  • Assemble certification evidence for quality succession planning as work proceeds, not before the audit.
  • Set the review cadence that sustains gains in quality succession planning.
04

Quality succession planning: benchmarking and continual improvement

2 sessions · 8 points

Session 1Auditing quality succession planning to improve it, not to pass

  • Check that records of quality succession planning answer the questions likely to be asked.
  • Build the internal briefing that explains quality succession planning to those affected.
  • Confirm that reporting on quality succession planning reaches the people who can act.
  • Calculate the cost of poor quality attributable to quality succession planning.

Session 2What has to be agreed before work on quality succession planning starts

  • Choose productivity measures for quality succession planning that do not reward shortcuts.
  • Measure current variation in quality succession planning before attempting improvement.
  • Anticipate the objections quality succession planning will raise and prepare the answers.
  • Record what was learned when quality succession planning did not go as planned.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

We will contact you within one business day to confirm.

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