A quality system for procedure standardisation that exists only for the auditor produces paperwork, not quality. The cost of poor quality in this aspect of quality and productivity management is rarely visible in any single budget line. Ambition around the wider quality and productivity management agenda outruns capacity unless the sequencing is deliberate. It concentrates on the parts of procedure standardisation that determine outcomes and treats the rest proportionately. The programme uses small-group work so that each participant's treatment of the practice within quality and productivity management is examined, not just described. Comparative studies of the quality and productivity management discipline across sectors find the same handful of failure points recurring. The level assumes working familiarity with the operating process but no prior formal training in procedure standardisation. They leave able to brief senior management on the practice within quality and productivity management in terms that support a decision. Participants finish with a short, specific brief on this part of quality and productivity management ready to put in front of a decision maker.
Expected Learning Outcomes
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Design the internal audit programme covering procedure standardisation.
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Design control plans for procedure standardisation that detect deviation early.
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Test the organisation's response to procedure standardisation under conditions that are less than ideal.
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Design a training and briefing approach that sustains competence in procedure standardisation.
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Apply a repeatable review cycle to procedure standardisation and act on what it produces.
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Build a continuous improvement routine around procedure standardisation that survives busy periods.
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Link improvement in procedure standardisation to a financial outcome leadership recognises.
