Measure productivity in failure cost reduction without incentivising the wrong behaviour.
Designing Strategies to Reduce Internal and External Failure Costs
A structured, applied course in failure cost reduction — designed to be used the week you return.
Course Overview
The cost of poor quality in failure cost reduction is rarely visible in any single budget line. Variation in the quality and productivity management capability is the enemy; averages conceal it. Organisations that document this strand of quality and productivity management properly resolve disputes about it far more quickly. It is designed for mixed groups, so that failure cost reduction is examined from more than one functional angle. The course leaves participants able to diagnose weaknesses in the quality and productivity management capability before they become incidents. This programme builds the practice within quality and productivity management from first principles, without padding and without omitting what matters. Cases are chosen to expose the trade-offs in failure cost reduction rather than to illustrate ideal conditions. What blocks progress on this aspect of quality and productivity management is usually unclear ownership rather than unclear intent. The final session converts the week's work on this strand of quality and productivity management into commitments with owners and dates.
Expected Learning Outcomes
Establish supplier quality requirements affecting failure cost reduction.
Assess the current state of failure cost reduction against a structured set of criteria rather than impressions.
Reduce waste and non-value-adding steps in failure cost reduction.
Build the internal capability for failure cost reduction rather than depending on external support indefinitely.
Design control plans for failure cost reduction that detect deviation early.
Handle the trade-offs in failure cost reduction between speed, cost and assurance explicitly rather than implicitly.
Who Should Attend
Health, safety and environmental staff whose systems integrate with failure cost reduction.
Operations staff who encounter the consequences of failure cost reduction directly.
Finance staff quantifying the cost of quality in failure cost reduction.
Quality managers and coordinators responsible for failure cost reduction.
Production and operations supervisors delivering failure cost reduction.
Specialists advising senior management on failure cost reduction.
Course Modules
Failure cost reduction: variation, capability and control
2 sessions · 8 pointsSession 1Keeping failure cost reduction alive after the initial push
- Verify that improvements to failure cost reduction held six months later.
- Calculate the cost of poor quality attributable to failure cost reduction.
- Measure current variation in failure cost reduction before attempting improvement.
- Set the review interval for failure cost reduction and who attends.
Session 2Removing steps from failure cost reduction that add no value
- Identify non-value-adding steps in failure cost reduction and remove them.
- Set out how exceptions to failure cost reduction are requested and approved.
- Identify the data already collected that bears on failure cost reduction.
- Apply structured root cause analysis to the top defect in failure cost reduction.
Failure cost reduction: waste, flow and productivity
2 sessions · 8 pointsSession 1Comparing failure cost reduction with recognised practice
- Record what was tried on failure cost reduction and did not work, and why.
- Assign responsibility for keeping documentation of failure cost reduction current.
- Agree the smallest change to failure cost reduction that would be visibly useful.
- Set sampling for failure cost reduction on statistical grounds, not on habit.
Session 2Agreeing what good actually means for failure cost reduction
- Confirm that those complying with failure cost reduction understand why it exists.
- Define acceptance criteria for failure cost reduction in advance.
- Compare the cost of failure cost reduction with the cost of its absence.
- Build the internal briefing that explains failure cost reduction to those affected.
Failure cost reduction: standard work and sustaining gains
2 sessions · 8 pointsSession 1Mapping failure cost reduction as it is done, not as it is written
- Build the competence framework that supports failure cost reduction.
- Assemble certification evidence for failure cost reduction as work proceeds, not before the audit.
- Link the improvement in failure cost reduction to a financial figure leadership recognises.
- Design the internal audit schedule covering failure cost reduction.
Session 2The decisions in failure cost reduction that cannot be delegated
- Benchmark failure cost reduction against a comparable operation and record the gap.
- Train the team handling failure cost reduction in the problem-solving method being used.
- Establish who is informed, consulted and accountable in failure cost reduction.
- Arrange the handover of failure cost reduction so capability survives staff changes.
Failure cost reduction: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Finding the variation that matters in failure cost reduction
- Agree the indicators that will show whether failure cost reduction is improving.
- Set escalation thresholds for failure cost reduction that work out of hours.
- Identify the few causes responsible for most defects in failure cost reduction.
- Map the process behind failure cost reduction by walking it, not by describing it.
Session 2Costing poor quality in failure cost reduction
- Establish what evidence demonstrates failure cost reduction is under control.
- Draft the minimum viable control plan for failure cost reduction.
- Choose productivity measures for failure cost reduction that do not reward shortcuts.
- Write standard work for failure cost reduction with the people who perform it.
Choose the package that suits you
Silver Package
At least 3 people
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.