Set acceptance criteria for defect rate reduction before work begins rather than after.
Designing Strategies to Reduce Defects per Million Opportunities
A senior-level treatment of defect rate reduction, focused on what changes outcomes.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
The cost of poor quality in defect rate reduction is rarely visible in any single budget line. Improvement in the quality and productivity management capability that is not measured tends to be reversed quietly. Participants take away a working set of documents supporting this area of quality and productivity management, ready to be adapted internally. Each session closes with a decision the participant must justify about defect rate reduction in their own setting. The programme works equally well for those formalising the wider quality and productivity management agenda for the first time and those improving an existing approach. A common pattern is strong design of the quality and productivity management discipline paired with weak follow-through. Field experience suggests that the barrier to better defect rate reduction is rarely technical. It treats this strand of quality and productivity management as an operating discipline and equips participants to run it as one. Work concludes with a self-assessment of the quality and productivity management capability that participants can repeat annually.
Expected Learning Outcomes
Build a continuous improvement routine around defect rate reduction that survives busy periods.
Sustain gains achieved in defect rate reduction through control and review.
Build capability in root cause analysis across the team handling defect rate reduction.
Map the process behind defect rate reduction as it is actually performed.
Build a concise control plan for defect rate reduction that colleagues can follow without further explanation.
Establish what evidence would demonstrate that defect rate reduction is under control.
Who Should Attend
Quality staff verifying that defect rate reduction performs as designed.
Production and operations supervisors delivering defect rate reduction.
Quality managers and coordinators responsible for defect rate reduction.
Finance staff quantifying the cost of quality in defect rate reduction.
Members of committees that take decisions affecting defect rate reduction.
Inspection and testing staff verifying defect rate reduction.
Course Modules
Defect rate reduction: waste, flow and productivity
2 sessions · 8 pointsSession 1Where defect rate reduction typically breaks, and why
- Record what was learned when defect rate reduction did not go as planned.
- Agree the indicators that will show whether defect rate reduction is improving.
- Set out how exceptions to defect rate reduction are requested and approved.
- Link the improvement in defect rate reduction to a financial figure leadership recognises.
Session 2Sustaining the gain on defect rate reduction after the project ends
- Benchmark defect rate reduction against a comparable operation and record the gap.
- Build the competence framework that supports defect rate reduction.
- Check that defect rate reduction still works when volumes rise unexpectedly.
- Set sampling for defect rate reduction on statistical grounds, not on habit.
Defect rate reduction: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Escalation and decision rights in defect rate reduction
- Identify the few causes responsible for most defects in defect rate reduction.
- Benchmark the organisation's defect rate reduction against comparable operations.
- Record what was tried on defect rate reduction and did not work, and why.
- Write standard work for defect rate reduction with the people who perform it.
Session 2Benchmarking defect rate reduction without flattering yourself
- Choose productivity measures for defect rate reduction that do not reward shortcuts.
- Define the trigger that would require defect rate reduction to be redesigned.
- Rank the weaknesses in defect rate reduction by consequence rather than by ease of fixing.
- Define acceptance criteria for defect rate reduction in advance.
Defect rate reduction: internal audit and certification evidence
2 sessions · 8 pointsSession 1Auditing defect rate reduction to improve it, not to pass
- Apply structured root cause analysis to the top defect in defect rate reduction.
- Set escalation thresholds for defect rate reduction that work out of hours.
- Define supplier quality requirements affecting inputs to defect rate reduction.
- Train the team handling defect rate reduction in the problem-solving method being used.
Session 2Moving defect rate reduction from approval to execution
- Calculate the cost of poor quality attributable to defect rate reduction.
- Identify non-value-adding steps in defect rate reduction and remove them.
- Assemble certification evidence for defect rate reduction as work proceeds, not before the audit.
- Review whether defect rate reduction is aligned with the objectives of the operating process.
Defect rate reduction: mapping the process as actually performed
2 sessions · 8 pointsSession 1Mapping defect rate reduction as it is done, not as it is written
- Confirm that those complying with defect rate reduction understand why it exists.
- Set the review cadence that sustains gains in defect rate reduction.
- Measure current variation in defect rate reduction before attempting improvement.
- Verify six months later that changes to defect rate reduction have held.
Session 2Control plans for defect rate reduction that catch problems early
- Name a single owner for each element of defect rate reduction.
- Design the internal audit schedule covering defect rate reduction.
- Test the procedure for defect rate reduction against a realistic scenario.
- Decide what will be stopped to create capacity for defect rate reduction.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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