Estimate what quality system maturity costs to run properly, and what is lost when it is not.
Designing Strategies to Measure Quality Management System Maturity
An applied course in quality system maturity built around the decisions practitioners actually face.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Inspection catches problems in quality system maturity; it does not prevent them. Variation in this part of quality and productivity management is the enemy; averages conceal it. It suits anyone whose decisions touch this aspect of quality and productivity management, in large organisations and small ones alike. Every module pairs a short input on quality system maturity with structured practice on the participant's own material. The programme builds the judgement to know which parts of this area of quality and productivity management to standardise and which to leave flexible. The difficulty is not agreeing that this part of quality and productivity management matters — it is deciding what to stop doing to make room for it. Post-incident reviews keep identifying weaknesses in quality system maturity that were visible long before the incident. The programme converts the quality and productivity management capability from an area of general awareness into a set of repeatable practices. It ends with a prioritised list of changes to this aspect of quality and productivity management that the participant is prepared to defend internally.
Expected Learning Outcomes
Build capability in root cause analysis across the team handling quality system maturity.
Reduce waste and non-value-adding steps in quality system maturity.
Review contracts and agreements for the obligations they create around quality system maturity.
Build a continuous improvement routine around quality system maturity that survives busy periods.
Apply structured problem solving to recurring defects in quality system maturity.
Build a register of the risks attaching to quality system maturity and keep it current.
Who Should Attend
Certification and accreditation coordinators preparing evidence on quality system maturity.
Managers in small and medium organisations who own quality system maturity alongside other duties.
Production and operations supervisors delivering quality system maturity.
Process and industrial engineers redesigning quality system maturity.
Internal auditors examining quality system maturity.
Operations staff who encounter the consequences of quality system maturity directly.
Course Modules
Quality system maturity: internal audit and certification evidence
2 sessions · 8 pointsSession 1Benchmarking quality system maturity without flattering yourself
- Define quality for quality system maturity in terms the customer would recognise.
- Confirm that contractual obligations around quality system maturity are understood.
- Decide what will be stopped to create capacity for quality system maturity.
- Design the internal audit schedule covering quality system maturity.
Session 2Where quality system maturity typically breaks, and why
- Train the team handling quality system maturity in the problem-solving method being used.
- Set sampling for quality system maturity on statistical grounds, not on habit.
- Set the review cadence that sustains gains in quality system maturity.
- Rehearse the briefing on quality system maturity that would follow an incident.
Quality system maturity: cost of poor quality
2 sessions · 8 pointsSession 1Solving the defect in quality system maturity that keeps returning
- Collect evidence on the present handling of quality system maturity before proposing changes.
- Set out the decisions in quality system maturity that require sign-off and by whom.
- Anticipate the objections quality system maturity will raise and prepare the answers.
- Link the improvement in quality system maturity to a financial figure leadership recognises.
Session 2The decisions in quality system maturity that cannot be delegated
- Arrange the handover of quality system maturity so capability survives staff changes.
- Identify the data already collected that bears on quality system maturity.
- Prepare the summary of quality system maturity that senior management will read.
- Record the rationale for each significant choice made about quality system maturity.
Quality system maturity: mapping the process as actually performed
2 sessions · 8 pointsSession 1Sampling quality system maturity on evidence rather than convention
- Verify that improvements to quality system maturity held six months later.
- Define the trigger that would require quality system maturity to be redesigned.
- Calculate the cost of poor quality attributable to quality system maturity.
- Compare the cost of quality system maturity with the cost of its absence.
Session 2Removing steps from quality system maturity that add no value
- Assign responsibility for keeping documentation of quality system maturity current.
- Record what was tried on quality system maturity and did not work, and why.
- Choose productivity measures for quality system maturity that do not reward shortcuts.
- Map the process behind quality system maturity by walking it, not by describing it.
Quality system maturity: waste, flow and productivity
2 sessions · 8 pointsSession 1Control plans for quality system maturity that catch problems early
- Apply structured root cause analysis to the top defect in quality system maturity.
- Establish the boundary of quality system maturity and record what sits outside it.
- Agree what will be standardised in quality system maturity and what will not.
- Benchmark the organisation's quality system maturity against comparable operations.
Session 2The hard cases in quality system maturity and how to reason about them
- Benchmark quality system maturity against a comparable operation and record the gap.
- Write standard work for quality system maturity with the people who perform it.
- Assemble certification evidence for quality system maturity as work proceeds, not before the audit.
- Measure current variation in quality system maturity before attempting improvement.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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