Present the case for investment in improvement documentation and sharing in terms that a finance function will accept.
Designing Strategies to Document and Share Successful Improvements
Move improvement documentation and sharing from general awareness to a repeatable, reviewable practice.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
A quality system for improvement documentation and sharing that exists only for the auditor produces paperwork, not quality. Improvement in documentation and sharing that is not measured tends to be reversed quietly. The difficulty is not agreeing that this strand of quality and productivity management matters — it is deciding what to stop doing to make room for it. Participants take away a working set of documents supporting improvement documentation and sharing, ready to be adapted internally. The programme converts the quality and productivity management discipline from an area of general awareness into a set of repeatable practices. Exercises escalate in difficulty, ending with the ambiguous situations that make documentation and sharing hard in practice. It is designed for mixed groups, so that improvement documentation and sharing is examined from more than one functional angle. The professional literature on documentation and sharing converges on a small set of controls that reliably work. Work concludes with a self-assessment of the practice within quality and productivity management that participants can repeat annually.
Expected Learning Outcomes
Define what quality means for documentation and sharing in measurable, agreed terms.
Define the scope and boundaries of improvement documentation and sharing so that responsibility for it is unambiguous.
Test the organisation's response to documentation and sharing under conditions that are less than ideal.
Standardise work in improvement documentation and sharing without removing necessary judgement.
Calculate the cost of poor quality attributable to documentation and sharing.
Design control plans for improvement documentation and sharing that detect deviation early.
Who Should Attend
Quality managers and coordinators responsible for improvement documentation and sharing.
Continuous improvement specialists working on documentation and sharing.
Certification and accreditation coordinators preparing evidence on improvement documentation and sharing.
Finance staff quantifying the cost of quality in documentation and sharing.
Procurement and contracting staff whose agreements set obligations around improvement documentation and sharing.
Planning staff whose forecasts and budgets are affected by documentation and sharing.
Course Modules
Improvement documentation and sharing: internal audit and certification evidence
2 sessions · 8 pointsSession 1The hard cases in improvement documentation and sharing and how to reason about them
- Set sampling for improvement documentation and sharing on statistical grounds, not on habit.
- Identify the few causes responsible for most defects in documentation and sharing.
- Decide what will be stopped to create capacity for improvement documentation and sharing.
- Review whether documentation and sharing is aligned with the objectives of the operating process.
Session 2Making documentation and sharing work when resources are constrained
- Anticipate the objections improvement documentation and sharing will raise and prepare the answers.
- Measure current variation in documentation and sharing before attempting improvement.
- Agree the smallest change to improvement documentation and sharing that would be visibly useful.
- Remove steps in documentation and sharing that add effort without adding assurance.
Documentation and sharing: defining quality in measurable terms
2 sessions · 8 pointsSession 1Sampling documentation and sharing on evidence rather than convention
- Distinguish symptoms from causes when improvement documentation and sharing underperforms.
- Check that documentation and sharing still works when volumes rise unexpectedly.
- Benchmark improvement documentation and sharing against a comparable operation and record the gap.
- Choose productivity measures for documentation and sharing that do not reward shortcuts.
Session 2Auditing documentation and sharing to improve it, not to pass
- Compare the cost of improvement documentation and sharing with the cost of its absence.
- Record the rationale for each significant choice made about documentation and sharing.
- Write standard work for improvement documentation and sharing with the people who perform it.
- Prepare the response for the most likely failure in documentation and sharing.
Documentation and sharing: structured problem solving and root cause
2 sessions · 8 pointsSession 1Solving the defect in documentation and sharing that keeps returning
- Identify where judgement in improvement documentation and sharing is legitimate and where it is not.
- Build a control plan for documentation and sharing identifying what is checked, when and by whom.
- Assemble certification evidence for improvement documentation and sharing as work proceeds, not before the audit.
- Calculate the cost of poor quality attributable to documentation and sharing.
Session 2What to measure in improvement documentation and sharing and what to ignore
- Define acceptance criteria for improvement documentation and sharing in advance.
- Identify non-value-adding steps in documentation and sharing and remove them.
- Confirm that those complying with improvement documentation and sharing understand why it exists.
- Define quality for documentation and sharing in terms the customer would recognise.
Documentation and sharing: variation, capability and control
2 sessions · 8 pointsSession 1Control plans for documentation and sharing that catch problems early
- Identify single points of dependency in improvement documentation and sharing and reduce them.
- Close out actions on documentation and sharing rather than leaving them open indefinitely.
- Design the internal audit schedule covering improvement documentation and sharing.
- Establish the boundary of documentation and sharing and record what sits outside it.
Session 2Finding the variation that matters in documentation and sharing
- Record what was tried on improvement documentation and sharing and did not work, and why.
- Map the process behind documentation and sharing by walking it, not by describing it.
- Train the team handling improvement documentation and sharing in the problem-solving method being used.
- Link the improvement in documentation and sharing to a financial figure leadership recognises.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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