Set acceptance criteria and sampling for low-value process automation on statistical grounds.
Designing Strategies to Automate Repetitive Low-Value Processes
Learn to design, measure and defend your organisation's approach to low-value process automation.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Most defects in low-value process automation are designed in long before they are detected. A quality system for the practice within quality and productivity management that exists only for the auditor produces paperwork, not quality. Buying a tool rarely fixes this strand of quality and productivity management; the underlying capability has to be built internally first. The level assumes working familiarity with the operating process but no prior formal training in low-value process automation. They gain the ability to sequence improvements to the quality and productivity management capability in an order their organisation can absorb. Applied research in quality and productivity management consistently shows that early structure around this area of quality and productivity management reduces downstream rework. Participants leave with a method for low-value process automation, not a set of opinions about it. The programme uses small-group work so that each participant's treatment of this part of quality and productivity management is examined, not just described. The final session converts the week's work on the wider quality and productivity management agenda into commitments with owners and dates.
Expected Learning Outcomes
Prepare the evidence required for external certification of low-value process automation.
Identify the failure points in low-value process automation most likely to cause loss, and control them first.
Assign clear ownership for each element of low-value process automation across the functions involved.
Define what quality means for low-value process automation in measurable, agreed terms.
Translate policy on low-value process automation into procedures that hold up under day-to-day pressure.
Build capability in root cause analysis across the team handling low-value process automation.
Who Should Attend
Internal auditors examining low-value process automation.
Managers with direct responsibility for low-value process automation within the operating process.
Department managers accountable for productivity of low-value process automation.
Quality staff verifying that low-value process automation performs as designed.
Process and industrial engineers redesigning low-value process automation.
Health, safety and environmental staff whose systems integrate with low-value process automation.
Course Modules
Low-value process automation: internal audit and certification evidence
2 sessions · 8 pointsSession 1Mapping low-value process automation as it is done, not as it is written
- Test the procedure for low-value process automation against a realistic scenario.
- Draft the minimum viable control plan for low-value process automation.
- Distinguish symptoms from causes when low-value process automation underperforms.
- Establish who is informed, consulted and accountable in low-value process automation.
Session 2Escalation and decision rights in low-value process automation
- Assign responsibility for keeping documentation of low-value process automation current.
- Check that low-value process automation still works when volumes rise unexpectedly.
- Set the review cadence that sustains gains in low-value process automation.
- Calculate the cost of poor quality attributable to low-value process automation.
Low-value process automation: structured problem solving and root cause
2 sessions · 8 pointsSession 1Getting other functions to support low-value process automation
- Plan the sequence in which improvements to low-value process automation will be introduced.
- Measure current variation in low-value process automation before attempting improvement.
- Choose productivity measures for low-value process automation that do not reward shortcuts.
- Define quality for low-value process automation in terms the customer would recognise.
Session 2Standard work for low-value process automation without deskilling it
- Build a control plan for low-value process automation identifying what is checked, when and by whom.
- Agree what will be standardised in low-value process automation and what will not.
- Identify non-value-adding steps in low-value process automation and remove them.
- Record what was tried on low-value process automation and did not work, and why.
Low-value process automation: cost of poor quality
2 sessions · 8 pointsSession 1Removing steps from low-value process automation that add no value
- Write standard work for low-value process automation with the people who perform it.
- Apply structured root cause analysis to the top defect in low-value process automation.
- Map the process behind low-value process automation by walking it, not by describing it.
- Close out actions on low-value process automation rather than leaving them open indefinitely.
Session 2Finding the variation that matters in low-value process automation
- Establish the boundary of low-value process automation and record what sits outside it.
- Link the improvement in low-value process automation to a financial figure leadership recognises.
- Benchmark low-value process automation against a comparable operation and record the gap.
- Build the internal briefing that explains low-value process automation to those affected.
Low-value process automation: waste, flow and productivity
2 sessions · 8 pointsSession 1The cost of low-value process automation and how to present it
- Set sampling for low-value process automation on statistical grounds, not on habit.
- Confirm that reporting on low-value process automation reaches the people who can act.
- Identify the few causes responsible for most defects in low-value process automation.
- Name a single owner for each element of low-value process automation.
Session 2Costing poor quality in low-value process automation
- Agree the smallest change to low-value process automation that would be visibly useful.
- Write down the assumptions underpinning the approach to low-value process automation.
- Train the team handling low-value process automation in the problem-solving method being used.
- Verify six months later that changes to low-value process automation have held.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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