Variation in made-to-order quality control is the enemy; averages conceal it. Inspection catches problems in the practice within quality and productivity management; it does not prevent them. The course covers this aspect of quality and productivity management at the level of detail needed to act, and stops there. Participants develop a defensible line of reasoning for the choices they make about made-to-order quality control. Buying a tool rarely fixes the quality and productivity management discipline; the underlying capability has to be built internally first. The professional literature on the wider quality and productivity management agenda converges on a small set of controls that reliably work. The material serves both public bodies and commercial organisations dealing with made-to-order quality control. Discussion is anchored to worked examples of this area of quality and productivity management rather than to abstract argument. It ends with a prioritised list of changes to this part of quality and productivity management that the participant is prepared to defend internally.
Expected Learning Outcomes
✓
Agree the first three actions on made-to-order quality control that will be taken on returning to work.
✓
Standardise work in made-to-order quality control without removing necessary judgement.
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Prepare the evidence required for external certification of made-to-order quality control.
✓
Reduce waste and non-value-adding steps in made-to-order quality control.
✓
Set acceptance criteria and sampling for made-to-order quality control on statistical grounds.
✓
Draw practical lessons from failures in made-to-order quality control without assigning blame that suppresses reporting.
✓
Integrate made-to-order quality control into existing management routines rather than running it separately.
