The cost of poor quality in internal quality auditor qualification is rarely visible in any single budget line. Improvement in auditor qualification that is not measured tends to be reversed quietly. It suits anyone whose decisions touch the quality and productivity management capability, in large organisations and small ones alike. Participants test their assumptions about internal quality auditor qualification against scenarios designed to break weak ones. Moving this area of quality and productivity management from written policy into daily practice is not achieved by a single decision. Benchmarking exercises repeatedly place auditor qualification among the areas with the widest performance spread. It establishes a shared vocabulary for internal quality auditor qualification so that teams can disagree productively about it. Participants develop a defensible line of reasoning for the choices they make about auditor qualification. The programme closes with an action plan for this strand of quality and productivity management that each participant writes for their own organisation.
Expected Learning Outcomes
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Establish what evidence would demonstrate that internal quality auditor qualification is under control.
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Calculate the cost of poor quality attributable to auditor qualification.
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Test the organisation's response to internal quality auditor qualification under conditions that are less than ideal.
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Reduce avoidable variation in how auditor qualification is carried out across teams.
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Define what quality means for internal quality auditor qualification in measurable, agreed terms.
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Set acceptance criteria and sampling for auditor qualification on statistical grounds.
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Reduce waste and non-value-adding steps in internal quality auditor qualification.
Who Should Attend
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Finance staff quantifying the cost of quality in internal quality auditor qualification.
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Certification and accreditation coordinators preparing evidence on auditor qualification.
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Inspection and testing staff verifying internal quality auditor qualification.
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Experienced practitioners formalising an approach to auditor qualification that has grown up informally.
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Operations staff who encounter the consequences of internal quality auditor qualification directly.