Quality and Productivity

Designing Programmes to Sustain Workplace Organisation Over the Long Term

A senior-level treatment of sustaining workplace organisation, focused on what changes outcomes.

  • 5training days
  • 4modules
  • 8sessions
  • 32topics
View packages and pricesCourse outline
Designing Programmes to Sustain Workplace Organisation Over the Long Term
5days

About the programme

Course Overview

Improvement in sustaining workplace organisation that is not measured tends to be reversed quietly. The cost of poor quality in the quality and productivity management discipline is rarely visible in any single budget line. Exercises escalate in difficulty, ending with the ambiguous situations that make the practice within quality and productivity management hard in practice. Participants develop a defensible line of reasoning for the choices they make about sustaining workplace organisation. The most reliable predictor of sound this part of quality and productivity management is whether anyone reviews it when nothing has gone wrong. The programme suits teams tackling this aspect of quality and productivity management together as readily as individuals attending alone. It treats sustaining workplace organisation as an operating discipline and equips participants to run it as one. The difficulty is not agreeing that this strand of quality and productivity management matters — it is deciding what to stop doing to make room for it. It closes by agreeing the smallest change to the practice within quality and productivity management that would make a visible difference.

Expected Learning Outcomes

  • Standardise work in sustaining workplace organisation without removing necessary judgement.

  • Translate policy on sustaining workplace organisation into procedures that hold up under day-to-day pressure.

  • Adapt recognised practice on sustaining workplace organisation to local constraints without hollowing it out.

  • Calculate the cost of poor quality attributable to sustaining workplace organisation.

  • Prepare the evidence required for external certification of sustaining workplace organisation.

  • Build the internal capability for sustaining workplace organisation rather than depending on external support indefinitely.

  • Apply structured problem solving to recurring defects in sustaining workplace organisation.

Who Should Attend

  • Continuous improvement specialists working on sustaining workplace organisation.

  • Production and operations supervisors delivering sustaining workplace organisation.

  • Internal auditors examining sustaining workplace organisation.

  • Department heads accountable for the results of sustaining workplace organisation.

  • Quality managers and coordinators responsible for sustaining workplace organisation.

  • Members of committees that take decisions affecting sustaining workplace organisation.

Course Modules

Open any module to see its sessions and topics.

01

Sustaining workplace organisation: mapping the process as actually performed

2 sessions · 8 points

Session 1Getting other functions to support sustaining workplace organisation

  • Assemble certification evidence for sustaining workplace organisation as work proceeds, not before the audit.
  • Benchmark sustaining workplace organisation against a comparable operation and record the gap.
  • Design the internal audit schedule covering sustaining workplace organisation.
  • Identify the data already collected that bears on sustaining workplace organisation.

Session 2Agreeing what good actually means for sustaining workplace organisation

  • Record what was tried on sustaining workplace organisation and did not work, and why.
  • Remove steps in sustaining workplace organisation that add effort without adding assurance.
  • Draft the minimum viable control plan for sustaining workplace organisation.
  • Verify that improvements to sustaining workplace organisation held six months later.
02

Sustaining workplace organisation: internal audit and certification evidence

2 sessions · 8 points

Session 1Sampling sustaining workplace organisation on evidence rather than convention

  • Set escalation thresholds for sustaining workplace organisation that work out of hours.
  • Rehearse the briefing on sustaining workplace organisation that would follow an incident.
  • Identify the few causes responsible for most defects in sustaining workplace organisation.
  • Agree the indicators that will show whether sustaining workplace organisation is improving.

Session 2The cost of sustaining workplace organisation and how to present it

  • Apply structured root cause analysis to the top defect in sustaining workplace organisation.
  • Build a control plan for sustaining workplace organisation identifying what is checked, when and by whom.
  • Define supplier quality requirements affecting inputs to sustaining workplace organisation.
  • Name a single owner for each element of sustaining workplace organisation.
03

Sustaining workplace organisation: waste, flow and productivity

2 sessions · 8 points

Session 1Benchmarking sustaining workplace organisation without flattering yourself

  • Compare the cost of sustaining workplace organisation with the cost of its absence.
  • Agree the smallest change to sustaining workplace organisation that would be visibly useful.
  • Build the internal briefing that explains sustaining workplace organisation to those affected.
  • Decide what will be stopped to create capacity for sustaining workplace organisation.

Session 2Finding the variation that matters in sustaining workplace organisation

  • Identify non-value-adding steps in sustaining workplace organisation and remove them.
  • Choose productivity measures for sustaining workplace organisation that do not reward shortcuts.
  • Train the team handling sustaining workplace organisation in the problem-solving method being used.
  • Check that sustaining workplace organisation still works when volumes rise unexpectedly.
04

Sustaining workplace organisation: benchmarking and continual improvement

2 sessions · 8 points

Session 1Building lasting competence in sustaining workplace organisation

  • Write standard work for sustaining workplace organisation with the people who perform it.
  • Prepare the summary of sustaining workplace organisation that senior management will read.
  • Distinguish symptoms from causes when sustaining workplace organisation underperforms.
  • Record the rationale for each significant choice made about sustaining workplace organisation.

Session 2Sustaining the gain on sustaining workplace organisation after the project ends

  • Map the handovers in sustaining workplace organisation between functions and secure them.
  • Link the improvement in sustaining workplace organisation to a financial figure leadership recognises.
  • Calculate the cost of poor quality attributable to sustaining workplace organisation.
  • Map the process behind sustaining workplace organisation by walking it, not by describing it.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

We will contact you within one business day to confirm.

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