The cost of poor quality in quality standard adoption is rarely visible in any single budget line. Inspection catches problems in the quality and productivity management discipline; it does not prevent them. Comparative studies of this part of quality and productivity management across sectors find the same handful of failure points recurring. The course gives participants a defensible structure for quality standard adoption and the judgement to adapt it. Participants finish able to explain the wider quality and productivity management agenda to a non-specialist audience without losing precision. Participants who influence this aspect of quality and productivity management without directly controlling it will find the content directly usable. What blocks progress on quality standard adoption is usually unclear ownership rather than unclear intent. Participants test their assumptions about this area of quality and productivity management against scenarios designed to break weak ones. Participants leave with a plan for this aspect of quality and productivity management sized to what their organisation can realistically absorb.
Expected Learning Outcomes
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Review contracts and agreements for the obligations they create around quality standard adoption.
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Link improvement in quality standard adoption to a financial outcome leadership recognises.
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Structure records of quality standard adoption so that they answer the questions an auditor will actually ask.
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Prepare the evidence required for external certification of quality standard adoption.
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Standardise work in quality standard adoption without removing necessary judgement.
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Adapt recognised practice on quality standard adoption to local constraints without hollowing it out.
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Sustain gains achieved in quality standard adoption through control and review.
Who Should Attend
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Members of committees that take decisions affecting quality standard adoption.
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Specialists advising senior management on quality standard adoption.
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Training officers building problem-solving capability in quality standard adoption.
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Production and operations supervisors delivering quality standard adoption.
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Supplier quality engineers assessing inputs to quality standard adoption.
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Department managers accountable for productivity of quality standard adoption.
Course Modules
Open any module to see its sessions and topics.
01
Quality standard adoption: benchmarking and continual improvement
2 sessions · 8 points
Session 1Sustaining the gain on quality standard adoption after the project ends
Design the internal audit schedule covering quality standard adoption.
Build a control plan for quality standard adoption identifying what is checked, when and by whom.
Check that records of quality standard adoption answer the questions likely to be asked.
Measure current variation in quality standard adoption before attempting improvement.
Session 2Standard work for quality standard adoption without deskilling it
Define supplier quality requirements affecting inputs to quality standard adoption.
Apply structured root cause analysis to the top defect in quality standard adoption.
Set sampling for quality standard adoption on statistical grounds, not on habit.
Identify where judgement in quality standard adoption is legitimate and where it is not.
02
Quality standard adoption: standard work and sustaining gains
2 sessions · 8 points
Session 1Removing steps from quality standard adoption that add no value
Decide what will be stopped to create capacity for quality standard adoption.
Establish what evidence demonstrates quality standard adoption is under control.
Record what was tried on quality standard adoption and did not work, and why.
Link the improvement in quality standard adoption to a financial figure leadership recognises.
Session 2What has to be agreed before work on quality standard adoption starts
Benchmark quality standard adoption against a comparable operation and record the gap.
Choose productivity measures for quality standard adoption that do not reward shortcuts.
Prepare the response for the most likely failure in quality standard adoption.
Identify the few causes responsible for most defects in quality standard adoption.
03
Quality standard adoption: control plans, sampling and acceptance
2 sessions · 8 points
Session 1Finding the variation that matters in quality standard adoption
Confirm that those complying with quality standard adoption understand why it exists.
Agree what will be standardised in quality standard adoption and what will not.
Assign responsibility for keeping documentation of quality standard adoption current.
Train the team handling quality standard adoption in the problem-solving method being used.
Session 2Reading the current state of quality standard adoption honestly
Assemble certification evidence for quality standard adoption as work proceeds, not before the audit.
Define quality for quality standard adoption in terms the customer would recognise.
Define acceptance criteria for quality standard adoption in advance.
Reduce the variation in how quality standard adoption is carried out between teams.
04
Quality standard adoption: structured problem solving and root cause
2 sessions · 8 points
Session 1Building the method for quality standard adoption step by step
Calculate the cost of poor quality attributable to quality standard adoption.
Test the procedure for quality standard adoption against a realistic scenario.
Check that quality standard adoption still works when volumes rise unexpectedly.
Identify the data already collected that bears on quality standard adoption.
Session 2Benchmarking quality standard adoption without flattering yourself
Estimate the resource quality standard adoption requires to run as designed.
Distinguish symptoms from causes when quality standard adoption underperforms.
Write standard work for quality standard adoption with the people who perform it.
Benchmark the organisation's quality standard adoption against comparable operations.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
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