Link improvement in quality and operations trust to a financial outcome leadership recognises.
Designing Programmes to Build Mutual Trust Between Quality and Operations Teams
A working programme in quality and operations trust for managers who have to deliver with existing resources.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Inspection catches problems in quality and operations trust; it does not prevent them. Most defects in operations trust are designed in long before they are detected. The course gives participants a defensible structure for this part of quality and productivity management and the judgement to adapt it. The programme builds the judgement to know which parts of quality and operations trust to standardise and which to leave flexible. Discussion is anchored to worked examples of this aspect of quality and productivity management rather than to abstract argument. Post-incident reviews keep identifying weaknesses in operations trust that were visible long before the incident. Moving quality and operations trust from written policy into daily practice is not achieved by a single decision. The programme works equally well for those formalising operations trust for the first time and those improving an existing approach. The programme ends where implementation begins, with this strand of quality and productivity management broken into steps someone can start on Monday.
Expected Learning Outcomes
Standardise work in operations trust without removing necessary judgement.
Design a training and briefing approach that sustains competence in quality and operations trust.
Identify the failure points in operations trust most likely to cause loss, and control them first.
Build a continuous improvement routine around quality and operations trust that survives busy periods.
Plan the handover of operations trust so that capability is not lost when key staff move on.
Build capability in root cause analysis across the team handling quality and operations trust.
Who Should Attend
Managers in small and medium organisations who own quality and operations trust alongside other duties.
Training officers building problem-solving capability in operations trust.
Certification and accreditation coordinators preparing evidence on quality and operations trust.
Inspection and testing staff verifying operations trust.
Members of committees that take decisions affecting quality and operations trust.
Finance staff quantifying the cost of quality in operations trust.
Course Modules
Quality and operations trust: variation, capability and control
2 sessions · 8 pointsSession 1Removing steps from quality and operations trust that add no value
- Identify the few causes responsible for most defects in quality and operations trust.
- Rehearse the briefing on operations trust that would follow an incident.
- Map the process behind quality and operations trust by walking it, not by describing it.
- Decide what will be stopped to create capacity for operations trust.
Session 2Sampling operations trust on evidence rather than convention
- Distinguish symptoms from causes when quality and operations trust underperforms.
- Review whether operations trust is aligned with the objectives of the operating process.
- Set sampling for quality and operations trust on statistical grounds, not on habit.
- Write standard work for operations trust with the people who perform it.
Operations trust: mapping the process as actually performed
2 sessions · 8 pointsSession 1Who answers for operations trust, and to whom
- Build the internal briefing that explains quality and operations trust to those affected.
- Record what was tried on operations trust and did not work, and why.
- Apply structured root cause analysis to the top defect in quality and operations trust.
- Establish the boundary of operations trust and record what sits outside it.
Session 2Benchmarking operations trust without flattering yourself
- Measure current variation in quality and operations trust before attempting improvement.
- Test the procedure for operations trust against a realistic scenario.
- Agree what will be standardised in quality and operations trust and what will not.
- Build a control plan for operations trust identifying what is checked, when and by whom.
Operations trust: cost of poor quality
2 sessions · 8 pointsSession 1The decisions in operations trust that cannot be delegated
- Design the internal audit schedule covering quality and operations trust.
- Identify non-value-adding steps in operations trust and remove them.
- Benchmark the organisation's quality and operations trust against comparable operations.
- Record what was learned when operations trust did not go as planned.
Session 2Control plans for quality and operations trust that catch problems early
- Collect evidence on the present handling of quality and operations trust before proposing changes.
- Verify that improvements to operations trust held six months later.
- Build the competence framework that supports quality and operations trust.
- Benchmark operations trust against a comparable operation and record the gap.
Operations trust: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Reviewing operations trust when nothing has gone wrong
- Set out the decisions in quality and operations trust that require sign-off and by whom.
- Set escalation thresholds for operations trust that work out of hours.
- Assemble certification evidence for quality and operations trust as work proceeds, not before the audit.
- Set the review cadence that sustains gains in operations trust.
Session 2Standard work for operations trust without deskilling it
- Check that quality and operations trust still works when volumes rise unexpectedly.
- Calculate the cost of poor quality attributable to operations trust.
- Choose productivity measures for quality and operations trust that do not reward shortcuts.
- Map the handovers in operations trust between functions and secure them.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.