Quality and Productivity

Designing Intervention Protocols When a Process Goes Out of Control

An applied course in out-of-control intervention built around the decisions practitioners actually face.

  • 5training days
  • 4modules
  • 8sessions
  • 32topics
View packages and pricesCourse outline
Designing Intervention Protocols When a Process Goes Out of Control
5days

About the programme

Course Overview

The cost of poor quality in out-of-control intervention is rarely visible in any single budget line. Improvement in this part of quality and productivity management that is not measured tends to be reversed quietly. Sessions alternate between guided analysis of this aspect of quality and productivity management and supervised application. The professional literature on out-of-control intervention converges on a small set of controls that reliably work. Participants finish able to explain this part of quality and productivity management to a non-specialist audience without losing precision. This programme builds the wider quality and productivity management agenda from first principles, without padding and without omitting what matters. Most organisations already have a policy on out-of-control intervention; far fewer can show it working. Participants who influence this part of quality and productivity management without directly controlling it will find the content directly usable. The final module sets out how progress on this strand of quality and productivity management will be evidenced six months later.

Expected Learning Outcomes

  • Benchmark out-of-control intervention against comparable operations honestly.

  • Assign clear ownership for each element of out-of-control intervention across the functions involved.

  • Establish what evidence would demonstrate that out-of-control intervention is under control.

  • Prepare the evidence required for external certification of out-of-control intervention.

  • Build a continuous improvement routine around out-of-control intervention that survives busy periods.

  • Design the internal audit programme covering out-of-control intervention.

  • Compare the organisation's handling of out-of-control intervention with recognised practice, and close the material gaps.

Who Should Attend

  • Technical staff being prepared for supervisory responsibility over out-of-control intervention.

  • Training officers building problem-solving capability in out-of-control intervention.

  • Production and operations supervisors delivering out-of-control intervention.

  • Analysts producing the data on which decisions about out-of-control intervention rest.

  • Process and industrial engineers redesigning out-of-control intervention.

  • Internal auditors examining out-of-control intervention.

Course Modules

Open any module to see its sessions and topics.

01

Out-of-control intervention: defining quality in measurable terms

2 sessions · 8 points

Session 1The decisions in out-of-control intervention that cannot be delegated

  • Verify that improvements to out-of-control intervention held six months later.
  • Record what was tried on out-of-control intervention and did not work, and why.
  • Set escalation thresholds for out-of-control intervention that work out of hours.
  • Train the team handling out-of-control intervention in the problem-solving method being used.

Session 2Agreeing what good actually means for out-of-control intervention

  • Agree the smallest change to out-of-control intervention that would be visibly useful.
  • Assemble certification evidence for out-of-control intervention as work proceeds, not before the audit.
  • Compare the cost of out-of-control intervention with the cost of its absence.
  • Set out how exceptions to out-of-control intervention are requested and approved.
02

Out-of-control intervention: structured problem solving and root cause

2 sessions · 8 points

Session 1Removing steps from out-of-control intervention that add no value

  • Define quality for out-of-control intervention in terms the customer would recognise.
  • Check that out-of-control intervention still works when volumes rise unexpectedly.
  • Confirm that reporting on out-of-control intervention reaches the people who can act.
  • Benchmark out-of-control intervention against a comparable operation and record the gap.

Session 2Moving out-of-control intervention from approval to execution

  • Build the internal briefing that explains out-of-control intervention to those affected.
  • Test the procedure for out-of-control intervention against a realistic scenario.
  • Identify single points of dependency in out-of-control intervention and reduce them.
  • Calculate the cost of poor quality attributable to out-of-control intervention.
03

Out-of-control intervention: cost of poor quality

2 sessions · 8 points

Session 1Making out-of-control intervention work when resources are constrained

  • Agree the indicators that will show whether out-of-control intervention is improving.
  • Measure current variation in out-of-control intervention before attempting improvement.
  • Design the internal audit schedule covering out-of-control intervention.
  • Draft the minimum viable control plan for out-of-control intervention.

Session 2Sustaining the gain on out-of-control intervention after the project ends

  • Build a control plan for out-of-control intervention identifying what is checked, when and by whom.
  • Plan the sequence in which improvements to out-of-control intervention will be introduced.
  • Set the review cadence that sustains gains in out-of-control intervention.
  • Map the process behind out-of-control intervention by walking it, not by describing it.
04

Out-of-control intervention: control plans, sampling and acceptance

2 sessions · 8 points

Session 1Control plans for out-of-control intervention that catch problems early

  • Check that records of out-of-control intervention answer the questions likely to be asked.
  • Write standard work for out-of-control intervention with the people who perform it.
  • Link the improvement in out-of-control intervention to a financial figure leadership recognises.
  • Define supplier quality requirements affecting inputs to out-of-control intervention.

Session 2Costing poor quality in out-of-control intervention

  • Identify the data already collected that bears on out-of-control intervention.
  • Choose productivity measures for out-of-control intervention that do not reward shortcuts.
  • Establish the boundary of out-of-control intervention and record what sits outside it.
  • Prepare the response for the most likely failure in out-of-control intervention.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

We will contact you within one business day to confirm.

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