Improvement in combined quality dashboards that is not measured tends to be reversed quietly. Inspection catches problems in this area of quality and productivity management; it does not prevent them. Post-incident reviews keep identifying weaknesses in the quality and productivity management discipline that were visible long before the incident. They gain the ability to sequence improvements to combined quality dashboards in an order their organisation can absorb. The course covers this aspect of quality and productivity management at the level of detail needed to act, and stops there. Exercises escalate in difficulty, ending with the ambiguous situations that make the practice within quality and productivity management hard in practice. The material serves both public bodies and commercial organisations dealing with combined quality dashboards. What blocks progress on this part of quality and productivity management is usually unclear ownership rather than unclear intent. Participants finish with a short, specific brief on the practice within quality and productivity management ready to put in front of a decision maker.
Expected Learning Outcomes
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Integrate combined quality dashboards into existing management routines rather than running it separately.
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Standardise work in combined quality dashboards without removing necessary judgement.
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Communicate the purpose of combined quality dashboards to those who have to comply with it.
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Sustain gains achieved in combined quality dashboards through control and review.
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Build capability in root cause analysis across the team handling combined quality dashboards.
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Design a training and briefing approach that sustains competence in combined quality dashboards.
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Link improvement in combined quality dashboards to a financial outcome leadership recognises.
Who Should Attend
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Process and industrial engineers redesigning combined quality dashboards.
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Training and development staff building internal capability in combined quality dashboards.
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Health, safety and environmental staff whose systems integrate with combined quality dashboards.
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Finance staff quantifying the cost of quality in combined quality dashboards.
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Coordinators responsible for keeping records and documentation of combined quality dashboards current.
