Define what quality means for integrated operational audit in measurable, agreed terms.
Designing Integrated Operational Audit Strategies Across Departments
Turn integrated operational audit from a stated policy into a practice your organisation can evidence.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Variation in integrated operational audit is the enemy; averages conceal it. Improvement in the quality and productivity management capability that is not measured tends to be reversed quietly. The programme takes participants through the practice within quality and productivity management end to end, from framing the problem to closing it out. It is pitched for practitioners with responsibility for integrated operational audit, not for observers of it. Benchmarking exercises repeatedly place the quality and productivity management discipline among the areas with the widest performance spread. A common pattern is strong design of this part of quality and productivity management paired with weak follow-through. They gain the ability to sequence improvements to integrated operational audit in an order their organisation can absorb. Each session closes with a decision the participant must justify about the wider quality and productivity management agenda in their own setting. The programme closes with an action plan for this strand of quality and productivity management that each participant writes for their own organisation.
Expected Learning Outcomes
Sustain gains achieved in integrated operational audit through control and review.
Design the internal audit programme covering integrated operational audit.
Sequence improvements to integrated operational audit so that each step makes the next one easier.
Assign clear ownership for each element of integrated operational audit across the functions involved.
Calculate the cost of poor quality attributable to integrated operational audit.
Draw practical lessons from failures in integrated operational audit without assigning blame that suppresses reporting.
Who Should Attend
Inspection and testing staff verifying integrated operational audit.
Quality staff verifying that integrated operational audit performs as designed.
Planning staff whose forecasts and budgets are affected by integrated operational audit.
Training officers building problem-solving capability in integrated operational audit.
Process and industrial engineers redesigning integrated operational audit.
Finance staff quantifying the cost of quality in integrated operational audit.
Course Modules
Integrated operational audit: standard work and sustaining gains
2 sessions · 8 pointsSession 1Finding the variation that matters in integrated operational audit
- Assemble certification evidence for integrated operational audit as work proceeds, not before the audit.
- Estimate the resource integrated operational audit requires to run as designed.
- Establish what evidence demonstrates integrated operational audit is under control.
- Design the internal audit schedule covering integrated operational audit.
Session 2The decisions in integrated operational audit that cannot be delegated
- Establish who is informed, consulted and accountable in integrated operational audit.
- Set the review cadence that sustains gains in integrated operational audit.
- Define supplier quality requirements affecting inputs to integrated operational audit.
- Decide what will be stopped to create capacity for integrated operational audit.
Integrated operational audit: structured problem solving and root cause
2 sessions · 8 pointsSession 1Solving the defect in integrated operational audit that keeps returning
- Set out the decisions in integrated operational audit that require sign-off and by whom.
- Define quality for integrated operational audit in terms the customer would recognise.
- Record the rationale for each significant choice made about integrated operational audit.
- Compare the cost of integrated operational audit with the cost of its absence.
Session 2Removing steps from integrated operational audit that add no value
- Verify that improvements to integrated operational audit held six months later.
- Train the team handling integrated operational audit in the problem-solving method being used.
- Rank the weaknesses in integrated operational audit by consequence rather than by ease of fixing.
- Record what was tried on integrated operational audit and did not work, and why.
Integrated operational audit: mapping the process as actually performed
2 sessions · 8 pointsSession 1Costing poor quality in integrated operational audit
- Choose productivity measures for integrated operational audit that do not reward shortcuts.
- Identify where judgement in integrated operational audit is legitimate and where it is not.
- Check that records of integrated operational audit answer the questions likely to be asked.
- Calculate the cost of poor quality attributable to integrated operational audit.
Session 2Auditing integrated operational audit to improve it, not to pass
- Measure current variation in integrated operational audit before attempting improvement.
- Identify non-value-adding steps in integrated operational audit and remove them.
- Review whether integrated operational audit is aligned with the objectives of the operating process.
- Confirm that those complying with integrated operational audit understand why it exists.
Integrated operational audit: internal audit and certification evidence
2 sessions · 8 pointsSession 1Getting other functions to support integrated operational audit
- Build the competence framework that supports integrated operational audit.
- Write standard work for integrated operational audit with the people who perform it.
- Apply structured root cause analysis to the top defect in integrated operational audit.
- Identify the few causes responsible for most defects in integrated operational audit.
Session 2Reviewing integrated operational audit when nothing has gone wrong
- Collect evidence on the present handling of integrated operational audit before proposing changes.
- Set sampling for integrated operational audit on statistical grounds, not on habit.
- Prepare the summary of integrated operational audit that senior management will read.
- Benchmark the organisation's integrated operational audit against comparable operations.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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