Establish what evidence would demonstrate that acceptance and rejection criteria is under control.
Designing Acceptance and Rejection Criteria for Production Line Products
Develop the judgement and the documentation needed to run acceptance and rejection criteria properly.
Course Overview
Variation in acceptance and rejection criteria is the enemy; averages conceal it. A quality system for rejection criteria that exists only for the auditor produces paperwork, not quality. Every module pairs a short input on the practice within quality and productivity management with structured practice on the participant's own material. It is written for people who have to make acceptance and rejection criteria work with the resources they already have. The programme builds the judgement to know which parts of the quality and productivity management capability to standardise and which to leave flexible. Moving rejection criteria from written policy into daily practice is not achieved by a single decision. Benchmarking exercises repeatedly place acceptance and rejection criteria among the areas with the widest performance spread. Content is organised around the decisions practitioners actually face in rejection criteria, not around theory headings. Participants finish with a short, specific brief on this area of quality and productivity management ready to put in front of a decision maker.
Expected Learning Outcomes
Calculate the cost of poor quality attributable to rejection criteria.
Translate policy on acceptance and rejection criteria into procedures that hold up under day-to-day pressure.
Identify the failure points in rejection criteria most likely to cause loss, and control them first.
Apply structured problem solving to recurring defects in acceptance and rejection criteria.
Set acceptance criteria and sampling for rejection criteria on statistical grounds.
Sustain gains achieved in acceptance and rejection criteria through control and review.
Who Should Attend
Training officers building problem-solving capability in acceptance and rejection criteria.
Department managers accountable for productivity of rejection criteria.
Technical staff being prepared for supervisory responsibility over acceptance and rejection criteria.
Finance staff quantifying the cost of quality in rejection criteria.
Health, safety and environmental staff whose systems integrate with acceptance and rejection criteria.
Compliance and governance staff whose remit includes rejection criteria.
Course Modules
Acceptance and rejection criteria: control plans, sampling and acceptance
2 sessions · 8 pointsSession 1Control plans for acceptance and rejection criteria that catch problems early
- Distinguish symptoms from causes when acceptance and rejection criteria underperforms.
- Set out the decisions in rejection criteria that require sign-off and by whom.
- Map the process behind acceptance and rejection criteria by walking it, not by describing it.
- Build the internal briefing that explains rejection criteria to those affected.
Session 2Sustaining the gain on rejection criteria after the project ends
- Confirm that contractual obligations around acceptance and rejection criteria are understood.
- Set out how exceptions to rejection criteria are requested and approved.
- Set the review cadence that sustains gains in acceptance and rejection criteria.
- Identify single points of dependency in rejection criteria and reduce them.
Rejection criteria: internal audit and certification evidence
2 sessions · 8 pointsSession 1Keeping rejection criteria alive after the initial push
- Check that records of acceptance and rejection criteria answer the questions likely to be asked.
- Train the team handling rejection criteria in the problem-solving method being used.
- Map the handovers in acceptance and rejection criteria between functions and secure them.
- Identify the few causes responsible for most defects in rejection criteria.
Session 2Finding the variation that matters in rejection criteria
- Estimate the resource acceptance and rejection criteria requires to run as designed.
- Verify that improvements to rejection criteria held six months later.
- Set sampling for acceptance and rejection criteria on statistical grounds, not on habit.
- Choose productivity measures for rejection criteria that do not reward shortcuts.
Rejection criteria: mapping the process as actually performed
2 sessions · 8 pointsSession 1The cost of rejection criteria and how to present it
- Apply structured root cause analysis to the top defect in acceptance and rejection criteria.
- Review whether rejection criteria is aligned with the objectives of the operating process.
- Identify non-value-adding steps in acceptance and rejection criteria and remove them.
- Close out actions on rejection criteria rather than leaving them open indefinitely.
Session 2Making acceptance and rejection criteria work when resources are constrained
- Measure current variation in acceptance and rejection criteria before attempting improvement.
- Benchmark rejection criteria against a comparable operation and record the gap.
- Write standard work for acceptance and rejection criteria with the people who perform it.
- Link the improvement in rejection criteria to a financial figure leadership recognises.
Rejection criteria: standard work and sustaining gains
2 sessions · 8 pointsSession 1Solving the defect in rejection criteria that keeps returning
- Record what was tried on acceptance and rejection criteria and did not work, and why.
- Compare the cost of rejection criteria with the cost of its absence.
- Define supplier quality requirements affecting inputs to acceptance and rejection criteria.
- Confirm that reporting on rejection criteria reaches the people who can act.
Session 2Sampling rejection criteria on evidence rather than convention
- Identify the data already collected that bears on acceptance and rejection criteria.
- Define quality for rejection criteria in terms the customer would recognise.
- Arrange the handover of acceptance and rejection criteria so capability survives staff changes.
- Record what was learned when rejection criteria did not go as planned.
Choose the package that suits you
Silver Package
At least 3 people
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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