Quality and Productivity

Building Workplace Organisation Programmes Using the Five-Step Method

A concise, decision-focused programme covering five-step workplace organisation end to end.

  • 5training days
  • 4modules
  • 8sessions
  • 32topics
View packages and pricesCourse outline
Building Workplace Organisation Programmes Using the Five-Step Method
5days

About the programme

Course Overview

Variation in five-step workplace organisation is the enemy; averages conceal it. A quality system for the wider quality and productivity management agenda that exists only for the auditor produces paperwork, not quality. The outcome is a practitioner who can hold a position on this strand of quality and productivity management and revise it on evidence. The programme converts five-step workplace organisation from an area of general awareness into a set of repeatable practices. It suits anyone whose decisions touch this area of quality and productivity management, in large organisations and small ones alike. Mature organisations treat the quality and productivity management capability as a standing capability rather than a project that finishes. Participants apply five-step workplace organisation to their own operating process throughout, so the output is directly usable. Ambition around the practice within quality and productivity management outruns capacity unless the sequencing is deliberate. The programme ends where implementation begins, with this part of quality and productivity management broken into steps someone can start on Monday.

Expected Learning Outcomes

  • Apply a repeatable review cycle to five-step workplace organisation and act on what it produces.

  • Build a concise control plan for five-step workplace organisation that colleagues can follow without further explanation.

  • Design control plans for five-step workplace organisation that detect deviation early.

  • Apply structured problem solving to recurring defects in five-step workplace organisation.

  • Calculate the cost of poor quality attributable to five-step workplace organisation.

  • Anticipate the objections that five-step workplace organisation will attract internally and answer them in advance.

  • Establish supplier quality requirements affecting five-step workplace organisation.

Who Should Attend

  • Process and industrial engineers redesigning five-step workplace organisation.

  • Planning staff whose forecasts and budgets are affected by five-step workplace organisation.

  • Certification and accreditation coordinators preparing evidence on five-step workplace organisation.

  • Inspection and testing staff verifying five-step workplace organisation.

  • Technical staff being prepared for supervisory responsibility over five-step workplace organisation.

  • Finance staff quantifying the cost of quality in five-step workplace organisation.

Course Modules

Open any module to see its sessions and topics.

01

Five-step workplace organisation: internal audit and certification evidence

2 sessions · 8 points

Session 1Removing steps from five-step workplace organisation that add no value

  • Calculate the cost of poor quality attributable to five-step workplace organisation.
  • Arrange the handover of five-step workplace organisation so capability survives staff changes.
  • Train the team handling five-step workplace organisation in the problem-solving method being used.
  • Prepare the summary of five-step workplace organisation that senior management will read.

Session 2Auditing five-step workplace organisation to improve it, not to pass

  • Set out how exceptions to five-step workplace organisation are requested and approved.
  • Design the internal audit schedule covering five-step workplace organisation.
  • Check that records of five-step workplace organisation answer the questions likely to be asked.
  • Write standard work for five-step workplace organisation with the people who perform it.
02

Five-step workplace organisation: control plans, sampling and acceptance

2 sessions · 8 points

Session 1Comparing five-step workplace organisation with recognised practice

  • Establish the boundary of five-step workplace organisation and record what sits outside it.
  • Assign responsibility for keeping documentation of five-step workplace organisation current.
  • Set sampling for five-step workplace organisation on statistical grounds, not on habit.
  • Define quality for five-step workplace organisation in terms the customer would recognise.

Session 2Building lasting competence in five-step workplace organisation

  • Set the review cadence that sustains gains in five-step workplace organisation.
  • Link the improvement in five-step workplace organisation to a financial figure leadership recognises.
  • Apply structured root cause analysis to the top defect in five-step workplace organisation.
  • Define the trigger that would require five-step workplace organisation to be redesigned.
03

Five-step workplace organisation: cost of poor quality

2 sessions · 8 points

Session 1Benchmarking five-step workplace organisation without flattering yourself

  • Establish who is informed, consulted and accountable in five-step workplace organisation.
  • Check that five-step workplace organisation still works when volumes rise unexpectedly.
  • Draft the minimum viable control plan for five-step workplace organisation.
  • Verify that improvements to five-step workplace organisation held six months later.

Session 2Sampling five-step workplace organisation on evidence rather than convention

  • Write down the assumptions underpinning the approach to five-step workplace organisation.
  • Identify where judgement in five-step workplace organisation is legitimate and where it is not.
  • Compare the cost of five-step workplace organisation with the cost of its absence.
  • Map the process behind five-step workplace organisation by walking it, not by describing it.
04

Five-step workplace organisation: defining quality in measurable terms

2 sessions · 8 points

Session 1The decisions in five-step workplace organisation that cannot be delegated

  • Define acceptance criteria for five-step workplace organisation in advance.
  • Build the internal briefing that explains five-step workplace organisation to those affected.
  • Identify non-value-adding steps in five-step workplace organisation and remove them.
  • Build a control plan for five-step workplace organisation identifying what is checked, when and by whom.

Session 2Finding the variation that matters in five-step workplace organisation

  • Close out actions on five-step workplace organisation rather than leaving them open indefinitely.
  • Benchmark five-step workplace organisation against a comparable operation and record the gap.
  • Choose productivity measures for five-step workplace organisation that do not reward shortcuts.
  • Measure current variation in five-step workplace organisation before attempting improvement.

Choose the package that suits you

Silver Package

At least 3 people

USD1,250
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Gold Package

At least 3 people

USD1,850
  • 5-night stay in a 5-star hotel
  • Workshop or Program Participation
  • Airport Transfers
  • Customized Badge
  • Expert Mentorship (Private Sessions)
  • Supervision & Secretarial Services
  • Accredited Certificate of Participation
  • Complete Training Kit
  • Coffee Break
  • Closing Ceremony

Complete your registration

We will contact you within one business day to confirm.

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