Improvement in joint supplier quality improvement that is not measured tends to be reversed quietly. The cost of poor quality in quality improvement is rarely visible in any single budget line. The course sets out a working method for this aspect of quality and productivity management that participants can apply the week they return. Applied research in quality and productivity management consistently shows that early structure around joint supplier quality improvement reduces downstream rework. It is appropriate for those preparing to take on wider responsibility for the wider quality and productivity management agenda. Participants gain a realistic view of what quality improvement costs and what it returns. Plans for joint supplier quality improvement often fail at the handover point between functions. Work is grounded in real cases drawn from quality improvement, which each participant adapts to conditions in their own organisation. The final module sets out how progress on this strand of quality and productivity management will be evidenced six months later.
Expected Learning Outcomes
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Identify the failure points in joint supplier quality improvement most likely to cause loss, and control them first.
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Sustain gains achieved in quality improvement through control and review.
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Diagnose whether a problem in joint supplier quality improvement is one of design, resourcing or discipline.
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Set the minimum documentation for quality improvement that is genuinely necessary, and stop there.
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Reduce waste and non-value-adding steps in joint supplier quality improvement.
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Design the internal audit programme covering quality improvement.
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Prepare the evidence required for external certification of joint supplier quality improvement.
Who Should Attend
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Technical staff being prepared for supervisory responsibility over joint supplier quality improvement.
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Health, safety and environmental staff whose systems integrate with quality improvement.
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Continuous improvement specialists working on joint supplier quality improvement.
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Managers in small and medium organisations who own quality improvement alongside other duties.
