Building Statistical Control Charts to Stabilise Process Performance

Course Overview

Inspection catches problems in statistical control charts; it does not prevent them. Improvement in the wider quality and productivity management agenda that is not measured tends to be reversed quietly. It establishes a shared vocabulary for the quality and productivity management discipline so that teams can disagree productively about it. Most organisations already have a policy on statistical control charts; far fewer can show it working. Organisations that document the wider quality and productivity management agenda properly resolve disputes about it far more quickly. It is designed for mixed groups, so that the quality and productivity management capability is examined from more than one functional angle. Every module pairs a short input on statistical control charts with structured practice on the participant's own material. Participants gain a realistic view of what the wider quality and productivity management agenda costs and what it returns. The final module sets out how progress on this area of quality and productivity management will be evidenced six months later.