Inspection catches problems in real-time productivity dashboards; it does not prevent them. Variation in this strand of quality and productivity management is the enemy; averages conceal it. Every module pairs a short input on the wider quality and productivity management agenda with structured practice on the participant's own material. What blocks progress on real-time productivity dashboards is usually unclear ownership rather than unclear intent. Participants who influence the practice within quality and productivity management without directly controlling it will find the content directly usable. It establishes a shared vocabulary for the quality and productivity management capability so that teams can disagree productively about it. The outcome is a practitioner who can hold a position on real-time productivity dashboards and revise it on evidence. Practitioner evidence points the same way: this area of quality and productivity management improves fastest where responsibility for it is named and owned. Work concludes with a self-assessment of the practice within quality and productivity management that participants can repeat annually.
Expected Learning Outcomes
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Reduce avoidable variation in how real-time productivity dashboards is carried out across teams.
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Identify the sources of variation in real-time productivity dashboards and rank them by effect.
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Integrate real-time productivity dashboards into existing management routines rather than running it separately.
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Align real-time productivity dashboards with the wider objectives of the operating process rather than optimising it in isolation.
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Standardise work in real-time productivity dashboards without removing necessary judgement.
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Calculate the cost of poor quality attributable to real-time productivity dashboards.
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Design control plans for real-time productivity dashboards that detect deviation early.
Who Should Attend
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Quality managers and coordinators responsible for real-time productivity dashboards.
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Inspection and testing staff verifying real-time productivity dashboards.
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Those responsible for briefing external stakeholders on real-time productivity dashboards.
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Newly appointed managers taking on real-time productivity dashboards for the first time.
