Measure productivity in laboratory quality management without incentivising the wrong behaviour.
Building Quality Management Systems for Medical and Diagnostic Laboratories
A concise, decision-focused programme covering laboratory quality management end to end.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Variation in laboratory quality management is the enemy; averages conceal it. A quality system for the quality and productivity management discipline that exists only for the auditor produces paperwork, not quality. Participants gain a clear basis for measuring what this aspect of quality and productivity management has actually achieved. Sessions alternate between guided analysis of laboratory quality management and supervised application. The programme is built to be used, and every section of this area of quality and productivity management it covers ends in something applicable. It is appropriate for those preparing to take on wider responsibility for the quality and productivity management discipline. Mature organisations treat laboratory quality management as a standing capability rather than a project that finishes. Progress on this aspect of quality and productivity management is usually lost in the gap between approval and execution. The final session converts the week's work on the practice within quality and productivity management into commitments with owners and dates.
Expected Learning Outcomes
Link improvement in laboratory quality management to a financial outcome leadership recognises.
Reduce waste and non-value-adding steps in laboratory quality management.
Set a realistic target state for laboratory quality management and a defensible route to it.
Design control plans for laboratory quality management that detect deviation early.
Build the internal capability for laboratory quality management rather than depending on external support indefinitely.
Verify that improvements to laboratory quality management have held six months after they were introduced.
Who Should Attend
Process and industrial engineers redesigning laboratory quality management.
Production and operations supervisors delivering laboratory quality management.
Certification and accreditation coordinators preparing evidence on laboratory quality management.
Training officers building problem-solving capability in laboratory quality management.
Specialists advising senior management on laboratory quality management.
Internal auditors reviewing how laboratory quality management is designed and operated.
Course Modules
Laboratory quality management: structured problem solving and root cause
2 sessions · 8 pointsSession 1Finding the variation that matters in laboratory quality management
- Agree the smallest change to laboratory quality management that would be visibly useful.
- Set escalation thresholds for laboratory quality management that work out of hours.
- Map the process behind laboratory quality management by walking it, not by describing it.
- Collect evidence on the present handling of laboratory quality management before proposing changes.
Session 2Building the method for laboratory quality management step by step
- Agree what will be standardised in laboratory quality management and what will not.
- Record what was tried on laboratory quality management and did not work, and why.
- Define the trigger that would require laboratory quality management to be redesigned.
- Assemble certification evidence for laboratory quality management as work proceeds, not before the audit.
Laboratory quality management: control plans, sampling and acceptance
2 sessions · 8 pointsSession 1What has to be agreed before work on laboratory quality management starts
- Check that records of laboratory quality management answer the questions likely to be asked.
- Link the improvement in laboratory quality management to a financial figure leadership recognises.
- Identify the data already collected that bears on laboratory quality management.
- Build a control plan for laboratory quality management identifying what is checked, when and by whom.
Session 2Standard work for laboratory quality management without deskilling it
- Measure current variation in laboratory quality management before attempting improvement.
- Write down the assumptions underpinning the approach to laboratory quality management.
- Map the handovers in laboratory quality management between functions and secure them.
- Agree the indicators that will show whether laboratory quality management is improving.
Laboratory quality management: mapping the process as actually performed
2 sessions · 8 pointsSession 1Costing poor quality in laboratory quality management
- Verify that improvements to laboratory quality management held six months later.
- Distinguish symptoms from causes when laboratory quality management underperforms.
- Write standard work for laboratory quality management with the people who perform it.
- Define supplier quality requirements affecting inputs to laboratory quality management.
Session 2Mapping laboratory quality management as it is done, not as it is written
- Define quality for laboratory quality management in terms the customer would recognise.
- Apply structured root cause analysis to the top defect in laboratory quality management.
- Train the team handling laboratory quality management in the problem-solving method being used.
- Identify the few causes responsible for most defects in laboratory quality management.
Laboratory quality management: internal audit and certification evidence
2 sessions · 8 pointsSession 1Closing out laboratory quality management and capturing what was learned
- Identify non-value-adding steps in laboratory quality management and remove them.
- Record the rationale for each significant choice made about laboratory quality management.
- Choose productivity measures for laboratory quality management that do not reward shortcuts.
- Establish who is informed, consulted and accountable in laboratory quality management.
Session 2Agreeing what good actually means for laboratory quality management
- Anticipate the objections laboratory quality management will raise and prepare the answers.
- Calculate the cost of poor quality attributable to laboratory quality management.
- Compare the cost of laboratory quality management with the cost of its absence.
- Set out how exceptions to laboratory quality management are requested and approved.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.