A quality system for construction quality management that exists only for the auditor produces paperwork, not quality. The cost of poor quality in this part of quality and productivity management is rarely visible in any single budget line. Across sectors, teams that rehearse this area of quality and productivity management outperform teams that only plan it. Most organisations already have a policy on construction quality management; far fewer can show it working. Every module pairs a short input on this part of quality and productivity management with structured practice on the participant's own material. Participants gain a realistic view of what this strand of quality and productivity management costs and what it returns. The content is relevant to those who own construction quality management and to those who are held accountable for its results. The programme is built to be used, and every section of this area of quality and productivity management it covers ends in something applicable. The programme closes with an action plan for the practice within quality and productivity management that each participant writes for their own organisation.
Expected Learning Outcomes
✓
Build capability in root cause analysis across the team handling construction quality management.
✓
Set acceptance criteria for construction quality management before work begins rather than after.
✓
Apply structured problem solving to recurring defects in construction quality management.
✓
Build a continuous improvement routine around construction quality management that survives busy periods.
✓
Integrate construction quality management into existing management routines rather than running it separately.
✓
Benchmark construction quality management against comparable operations honestly.
✓
Document decisions about construction quality management in a form that remains useful after the people change.
Who Should Attend
✓
Newly appointed managers taking on construction quality management for the first time.
✓
Training and development staff building internal capability in construction quality management.
✓
Training officers building problem-solving capability in construction quality management.
✓
Certification and accreditation coordinators preparing evidence on construction quality management.
✓
Supplier quality engineers assessing inputs to construction quality management.
✓
Inspection and testing staff verifying construction quality management.
Course Modules
Open any module to see its sessions and topics.
01
Construction quality management: internal audit and certification evidence
2 sessions · 8 points
Session 1The paperwork for construction quality management that is actually needed
Build the competence framework that supports construction quality management.
Record the rationale for each significant choice made about construction quality management.
Link the improvement in construction quality management to a financial figure leadership recognises.
Benchmark construction quality management against a comparable operation and record the gap.
Session 2Testing construction quality management before relying on it
Benchmark the organisation's construction quality management against comparable operations.
Check that construction quality management still works when volumes rise unexpectedly.
Identify where judgement in construction quality management is legitimate and where it is not.
Build the internal briefing that explains construction quality management to those affected.
02
Construction quality management: mapping the process as actually performed
2 sessions · 8 points
Session 1Auditing construction quality management to improve it, not to pass
Assemble certification evidence for construction quality management as work proceeds, not before the audit.
Train the team handling construction quality management in the problem-solving method being used.
Identify non-value-adding steps in construction quality management and remove them.
Identify the data already collected that bears on construction quality management.
Session 2What has to be agreed before work on construction quality management starts
Design the internal audit schedule covering construction quality management.
Reduce the variation in how construction quality management is carried out between teams.
Identify the few causes responsible for most defects in construction quality management.
Verify that improvements to construction quality management held six months later.
03
Construction quality management: variation, capability and control
2 sessions · 8 points
Session 1Finding the variation that matters in construction quality management
Choose productivity measures for construction quality management that do not reward shortcuts.
Define the trigger that would require construction quality management to be redesigned.
Calculate the cost of poor quality attributable to construction quality management.
Set escalation thresholds for construction quality management that work out of hours.
Session 2Costing poor quality in construction quality management
Write standard work for construction quality management with the people who perform it.
Record what was tried on construction quality management and did not work, and why.
Arrange the handover of construction quality management so capability survives staff changes.
Apply structured root cause analysis to the top defect in construction quality management.
04
Construction quality management: standard work and sustaining gains
2 sessions · 8 points
Session 1Sampling construction quality management on evidence rather than convention
Establish what evidence demonstrates construction quality management is under control.
Set the review cadence that sustains gains in construction quality management.
Draft the minimum viable control plan for construction quality management.
Establish who is informed, consulted and accountable in construction quality management.
Session 2Benchmarking construction quality management without flattering yourself
Check that records of construction quality management answer the questions likely to be asked.
Remove steps in construction quality management that add effort without adding assurance.
Measure current variation in construction quality management before attempting improvement.
Build a control plan for construction quality management identifying what is checked, when and by whom.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
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