Align quality governance structures with the wider objectives of the operating process rather than optimising it in isolation.
Building Quality Governance Structures and Allocating Responsibilities Clearly
An applied course in quality governance structures built around the decisions practitioners actually face.
Course Overview
Inspection catches problems in quality governance structures; it does not prevent them. Variation in the quality and productivity management capability is the enemy; averages conceal it. Field experience suggests that the barrier to better this part of quality and productivity management is rarely technical. The material serves both public bodies and commercial organisations dealing with quality governance structures. The programme takes participants through the practice within quality and productivity management end to end, from framing the problem to closing it out. Participants gain a realistic view of what the quality and productivity management capability costs and what it returns. Buying a tool rarely fixes quality governance structures; the underlying capability has to be built internally first. Every module pairs a short input on the quality and productivity management discipline with structured practice on the participant's own material. The programme ends where implementation begins, with this aspect of quality and productivity management broken into steps someone can start on Monday.
Expected Learning Outcomes
Standardise work in quality governance structures without removing necessary judgement.
Sustain gains achieved in quality governance structures through control and review.
Identify the failure points in quality governance structures most likely to cause loss, and control them first.
Benchmark quality governance structures against comparable operations honestly.
Estimate what quality governance structures costs to run properly, and what is lost when it is not.
Build capability in root cause analysis across the team handling quality governance structures.
Who Should Attend
Process and industrial engineers redesigning quality governance structures.
Training officers building problem-solving capability in quality governance structures.
Internal auditors examining quality governance structures.
Finance staff quantifying the cost of quality in quality governance structures.
Team leaders and supervisors who put quality governance structures into practice day to day.
Quality staff verifying that quality governance structures performs as designed.
Course Modules
Quality governance structures: variation, capability and control
2 sessions · 8 pointsSession 1Finding the variation that matters in quality governance structures
- Train the team handling quality governance structures in the problem-solving method being used.
- Measure current variation in quality governance structures before attempting improvement.
- Identify the few causes responsible for most defects in quality governance structures.
- Reduce the variation in how quality governance structures is carried out between teams.
Session 2Reading the current state of quality governance structures honestly
- Map the process behind quality governance structures by walking it, not by describing it.
- Record what was tried on quality governance structures and did not work, and why.
- Define supplier quality requirements affecting inputs to quality governance structures.
- Prepare the response for the most likely failure in quality governance structures.
Quality governance structures: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Who answers for quality governance structures, and to whom
- Write down the assumptions underpinning the approach to quality governance structures.
- Set out how exceptions to quality governance structures are requested and approved.
- Confirm that contractual obligations around quality governance structures are understood.
- Calculate the cost of poor quality attributable to quality governance structures.
Session 2Sustaining the gain on quality governance structures after the project ends
- Verify that improvements to quality governance structures held six months later.
- Benchmark quality governance structures against a comparable operation and record the gap.
- Apply structured root cause analysis to the top defect in quality governance structures.
- Identify non-value-adding steps in quality governance structures and remove them.
Quality governance structures: structured problem solving and root cause
2 sessions · 8 pointsSession 1Mapping quality governance structures as it is done, not as it is written
- Plan the sequence in which improvements to quality governance structures will be introduced.
- Build the competence framework that supports quality governance structures.
- Rank the weaknesses in quality governance structures by consequence rather than by ease of fixing.
- Link the improvement in quality governance structures to a financial figure leadership recognises.
Session 2Standard work for quality governance structures without deskilling it
- Decide what will be stopped to create capacity for quality governance structures.
- Build a control plan for quality governance structures identifying what is checked, when and by whom.
- Set the review cadence that sustains gains in quality governance structures.
- Map the handovers in quality governance structures between functions and secure them.
Quality governance structures: internal audit and certification evidence
2 sessions · 8 pointsSession 1Closing out quality governance structures and capturing what was learned
- Assemble certification evidence for quality governance structures as work proceeds, not before the audit.
- Name a single owner for each element of quality governance structures.
- Establish who is informed, consulted and accountable in quality governance structures.
- Estimate the resource quality governance structures requires to run as designed.
Session 2Auditing quality governance structures to improve it, not to pass
- Assign responsibility for keeping documentation of quality governance structures current.
- Design the internal audit schedule covering quality governance structures.
- Confirm that those complying with quality governance structures understand why it exists.
- Establish the boundary of quality governance structures and record what sits outside it.
Choose the package that suits you
Silver Package
At least 3 people
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.