Recognise early indicators that academic quality assurance is drifting away from its intended design.
Building Quality Assurance Systems for Academic and Educational Programmes
Learn to design, measure and defend your organisation's approach to academic quality assurance.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Improvement in academic quality assurance that is not measured tends to be reversed quietly. The cost of poor quality in the wider quality and productivity management agenda is rarely visible in any single budget line. Sessions alternate between guided analysis of this area of quality and productivity management and supervised application. Where academic quality assurance is measured, it improves; where it is only discussed, it drifts. Participants leave with a method for this part of quality and productivity management, not a set of opinions about it. Participants develop a defensible line of reasoning for the choices they make about this strand of quality and productivity management. The level assumes working familiarity with the operating process but no prior formal training in academic quality assurance. Most organisations already have a policy on the quality and productivity management capability; far fewer can show it working. The programme closes with an action plan for this area of quality and productivity management that each participant writes for their own organisation.
Expected Learning Outcomes
Identify the failure points in academic quality assurance most likely to cause loss, and control them first.
Measure productivity in academic quality assurance without incentivising the wrong behaviour.
Build a continuous improvement routine around academic quality assurance that survives busy periods.
Select indicators that show whether academic quality assurance is improving, and reject those that only look useful.
Identify the sources of variation in academic quality assurance and rank them by effect.
Build capability in root cause analysis across the team handling academic quality assurance.
Who Should Attend
Inspection and testing staff verifying academic quality assurance.
Supplier quality engineers assessing inputs to academic quality assurance.
Certification and accreditation coordinators preparing evidence on academic quality assurance.
Finance staff quantifying the cost of quality in academic quality assurance.
Managers in small and medium organisations who own academic quality assurance alongside other duties.
Experienced practitioners formalising an approach to academic quality assurance that has grown up informally.
Course Modules
Academic quality assurance: mapping the process as actually performed
2 sessions · 8 pointsSession 1Reviewing academic quality assurance when nothing has gone wrong
- Establish the boundary of academic quality assurance and record what sits outside it.
- Define quality for academic quality assurance in terms the customer would recognise.
- Measure current variation in academic quality assurance before attempting improvement.
- Calculate the cost of poor quality attributable to academic quality assurance.
Session 2Keeping academic quality assurance alive after the initial push
- Build a control plan for academic quality assurance identifying what is checked, when and by whom.
- Prepare the response for the most likely failure in academic quality assurance.
- Agree what will be standardised in academic quality assurance and what will not.
- Identify the few causes responsible for most defects in academic quality assurance.
Academic quality assurance: control plans, sampling and acceptance
2 sessions · 8 pointsSession 1Auditing academic quality assurance to improve it, not to pass
- Review whether academic quality assurance is aligned with the objectives of the operating process.
- Verify that improvements to academic quality assurance held six months later.
- Reduce the variation in how academic quality assurance is carried out between teams.
- Close out actions on academic quality assurance rather than leaving them open indefinitely.
Session 2Solving the defect in academic quality assurance that keeps returning
- Test the procedure for academic quality assurance against a realistic scenario.
- Identify non-value-adding steps in academic quality assurance and remove them.
- Collect evidence on the present handling of academic quality assurance before proposing changes.
- Build the competence framework that supports academic quality assurance.
Academic quality assurance: internal audit and certification evidence
2 sessions · 8 pointsSession 1Reading the current state of academic quality assurance honestly
- Choose productivity measures for academic quality assurance that do not reward shortcuts.
- Identify where judgement in academic quality assurance is legitimate and where it is not.
- Set the review cadence that sustains gains in academic quality assurance.
- Check that academic quality assurance still works when volumes rise unexpectedly.
Session 2Mapping academic quality assurance as it is done, not as it is written
- Map the handovers in academic quality assurance between functions and secure them.
- Define supplier quality requirements affecting inputs to academic quality assurance.
- Map the process behind academic quality assurance by walking it, not by describing it.
- Establish who is informed, consulted and accountable in academic quality assurance.
Academic quality assurance: defining quality in measurable terms
2 sessions · 8 pointsSession 1Sampling academic quality assurance on evidence rather than convention
- Check that records of academic quality assurance answer the questions likely to be asked.
- Link the improvement in academic quality assurance to a financial figure leadership recognises.
- Record what was tried on academic quality assurance and did not work, and why.
- Confirm that reporting on academic quality assurance reaches the people who can act.
Session 2Costing poor quality in academic quality assurance
- Set the review interval for academic quality assurance and who attends.
- Assemble certification evidence for academic quality assurance as work proceeds, not before the audit.
- Set sampling for academic quality assurance on statistical grounds, not on habit.
- Benchmark academic quality assurance against a comparable operation and record the gap.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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