Improvement in creative work productivity that is not measured tends to be reversed quietly. A quality system for the wider quality and productivity management agenda that exists only for the auditor produces paperwork, not quality. Buying a tool rarely fixes this aspect of quality and productivity management; the underlying capability has to be built internally first. Participants who influence creative work productivity without directly controlling it will find the content directly usable. The programme uses small-group work so that each participant's treatment of the practice within quality and productivity management is examined, not just described. Participants gain a realistic view of what this strand of quality and productivity management costs and what it returns. Applied research in quality and productivity management consistently shows that early structure around creative work productivity reduces downstream rework. It establishes a shared vocabulary for the practice within quality and productivity management so that teams can disagree productively about it. It ends with a prioritised list of changes to this part of quality and productivity management that the participant is prepared to defend internally.
Expected Learning Outcomes
✓
Map the process behind creative work productivity as it is actually performed.
✓
Measure productivity in creative work productivity without incentivising the wrong behaviour.
✓
Translate policy on creative work productivity into procedures that hold up under day-to-day pressure.
✓
Align creative work productivity with the wider objectives of the operating process rather than optimising it in isolation.
✓
Build a continuous improvement routine around creative work productivity that survives busy periods.
✓
Reduce waste and non-value-adding steps in creative work productivity.
✓
Agree the first three actions on creative work productivity that will be taken on returning to work.
Who Should Attend
✓
Finance staff quantifying the cost of quality in creative work productivity.
✓
Department heads accountable for the results of creative work productivity.
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Quality managers and coordinators responsible for creative work productivity.
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Inspection and testing staff verifying creative work productivity.
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Public sector officials applying creative work productivity within a regulated framework.
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Process and industrial engineers redesigning creative work productivity.
Course Modules
Open any module to see its sessions and topics.
01
Creative work productivity: cost of poor quality
2 sessions · 8 points
Session 1Where creative work productivity typically breaks, and why
Set sampling for creative work productivity on statistical grounds, not on habit.
Define supplier quality requirements affecting inputs to creative work productivity.
Choose productivity measures for creative work productivity that do not reward shortcuts.
Apply structured root cause analysis to the top defect in creative work productivity.
Session 2Removing steps from creative work productivity that add no value
Link the improvement in creative work productivity to a financial figure leadership recognises.
Identify where judgement in creative work productivity is legitimate and where it is not.
Anticipate the objections creative work productivity will raise and prepare the answers.
Record what was learned when creative work productivity did not go as planned.
02
Creative work productivity: internal audit and certification evidence
2 sessions · 8 points
Session 1Standard work for creative work productivity without deskilling it
Calculate the cost of poor quality attributable to creative work productivity.
Verify that improvements to creative work productivity held six months later.
Build a control plan for creative work productivity identifying what is checked, when and by whom.
Design the internal audit schedule covering creative work productivity.
Session 2Benchmarking creative work productivity without flattering yourself
Set the review interval for creative work productivity and who attends.
Write down the assumptions underpinning the approach to creative work productivity.
Set out how exceptions to creative work productivity are requested and approved.
Prepare the response for the most likely failure in creative work productivity.
03
Creative work productivity: mapping the process as actually performed
2 sessions · 8 points
Session 1Control plans for creative work productivity that catch problems early
Benchmark creative work productivity against a comparable operation and record the gap.
Establish the boundary of creative work productivity and record what sits outside it.
Agree the smallest change to creative work productivity that would be visibly useful.
Estimate the resource creative work productivity requires to run as designed.
Session 2Reading the current state of creative work productivity honestly
Arrange the handover of creative work productivity so capability survives staff changes.
Record the rationale for each significant choice made about creative work productivity.
Write standard work for creative work productivity with the people who perform it.
Define quality for creative work productivity in terms the customer would recognise.
04
Creative work productivity: structured problem solving and root cause
2 sessions · 8 points
Session 1The paperwork for creative work productivity that is actually needed
Identify the data already collected that bears on creative work productivity.
Set the review cadence that sustains gains in creative work productivity.
Train the team handling creative work productivity in the problem-solving method being used.
Record what was tried on creative work productivity and did not work, and why.
Session 2Agreeing what good actually means for creative work productivity
Measure current variation in creative work productivity before attempting improvement.
Close out actions on creative work productivity rather than leaving them open indefinitely.
Set escalation thresholds for creative work productivity that work out of hours.
Decide what will be stopped to create capacity for creative work productivity.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Complete your registration
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