A quality system for quality return on investment that exists only for the auditor produces paperwork, not quality. The cost of poor quality in return on investment is rarely visible in any single budget line. The difficulty is not agreeing that this aspect of quality and productivity management matters — it is deciding what to stop doing to make room for it. The programme suits teams tackling quality return on investment together as readily as individuals attending alone. Participants finish able to explain the wider quality and productivity management agenda to a non-specialist audience without losing precision. It establishes a shared vocabulary for return on investment so that teams can disagree productively about it. Sessions alternate between guided analysis of quality return on investment and supervised application. Across sectors, teams that rehearse return on investment outperform teams that only plan it. Participants leave with a plan for the practice within quality and productivity management sized to what their organisation can realistically absorb.
Expected Learning Outcomes
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Design control plans for quality return on investment that detect deviation early.
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Link improvement in return on investment to a financial outcome leadership recognises.
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Establish escalation routes for quality return on investment that work outside normal hours.
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Design the internal audit programme covering return on investment.
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Identify the sources of variation in quality return on investment and rank them by effect.
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Recognise early indicators that return on investment is drifting away from its intended design.
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Translate policy on quality return on investment into procedures that hold up under day-to-day pressure.
Who Should Attend
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Training and development staff building internal capability in quality return on investment.
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Quality managers and coordinators responsible for return on investment.
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Internal auditors reviewing how quality return on investment is designed and operated.
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Inspection and testing staff verifying return on investment.
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Process and industrial engineers redesigning quality return on investment.
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Internal auditors examining return on investment.
Course Modules
Open any module to see its sessions and topics.
01
Quality return on investment: variation, capability and control
2 sessions · 8 points
Session 1What to measure in quality return on investment and what to ignore
Anticipate the objections quality return on investment will raise and prepare the answers.
Verify that improvements to return on investment held six months later.
Choose productivity measures for quality return on investment that do not reward shortcuts.
Distinguish symptoms from causes when return on investment underperforms.
Session 2Closing out return on investment and capturing what was learned
Assign responsibility for keeping documentation of quality return on investment current.
Reduce the variation in how return on investment is carried out between teams.
Confirm that reporting on quality return on investment reaches the people who can act.
Build the competence framework that supports return on investment.
02
Return on investment: standard work and sustaining gains
2 sessions · 8 points
Session 1Mapping return on investment as it is done, not as it is written
Establish who is informed, consulted and accountable in quality return on investment.
Build a control plan for return on investment identifying what is checked, when and by whom.
Train the team handling quality return on investment in the problem-solving method being used.
Set the review cadence that sustains gains in return on investment.
Session 2Auditing return on investment to improve it, not to pass
Review whether quality return on investment is aligned with the objectives of the operating process.
Compare the cost of return on investment with the cost of its absence.
Assemble certification evidence for quality return on investment as work proceeds, not before the audit.
Set sampling for return on investment on statistical grounds, not on habit.
03
Return on investment: structured problem solving and root cause
2 sessions · 8 points
Session 1Building lasting competence in return on investment
Define supplier quality requirements affecting inputs to quality return on investment.
Define quality for return on investment in terms the customer would recognise.
Test the procedure for quality return on investment against a realistic scenario.
Record what was tried on return on investment and did not work, and why.
Session 2Standard work for quality return on investment without deskilling it
Measure current variation in quality return on investment before attempting improvement.
Set escalation thresholds for return on investment that work out of hours.
Remove steps in quality return on investment that add effort without adding assurance.
Link the improvement in return on investment to a financial figure leadership recognises.
04
Return on investment: mapping the process as actually performed
2 sessions · 8 points
Session 1Sampling return on investment on evidence rather than convention
Rehearse the briefing on quality return on investment that would follow an incident.
Map the process behind return on investment by walking it, not by describing it.
Establish the boundary of quality return on investment and record what sits outside it.
Calculate the cost of poor quality attributable to return on investment.
Session 2Removing steps from return on investment that add no value
Benchmark quality return on investment against a comparable operation and record the gap.
Decide what will be stopped to create capacity for return on investment.
Build the internal briefing that explains quality return on investment to those affected.
Apply structured root cause analysis to the top defect in return on investment.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Complete your registration
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