Establish escalation routes for lean in services that work outside normal hours.
Building Lean Production Strategies in Non-Industrial Services
Move lean in services from general awareness to a repeatable, reviewable practice.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Most defects in lean in services are designed in long before they are detected. The cost of poor quality in the quality and productivity management discipline is rarely visible in any single budget line. Plans for this area of quality and productivity management often fail at the handover point between functions. Work is grounded in real cases drawn from lean in services, which each participant adapts to conditions in their own organisation. Organisations that document the quality and productivity management discipline properly resolve disputes about it far more quickly. Participants develop a defensible line of reasoning for the choices they make about this aspect of quality and productivity management. It is designed for mixed groups, so that lean in services is examined from more than one functional angle. It treats the practice within quality and productivity management as an operating discipline and equips participants to run it as one. Participants leave with a first-ninety-days plan for this aspect of quality and productivity management rather than a set of notes.
Expected Learning Outcomes
Apply structured problem solving to recurring defects in lean in services.
Calculate the cost of poor quality attributable to lean in services.
Define what quality means for lean in services in measurable, agreed terms.
Apply a repeatable review cycle to lean in services and act on what it produces.
Design control plans for lean in services that detect deviation early.
Reduce avoidable variation in how lean in services is carried out across teams.
Who Should Attend
Department heads accountable for the results of lean in services.
Training officers building problem-solving capability in lean in services.
Certification and accreditation coordinators preparing evidence on lean in services.
Process and industrial engineers redesigning lean in services.
Managers in small and medium organisations who own lean in services alongside other duties.
Production and operations supervisors delivering lean in services.
Course Modules
Lean in services: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Standard work for lean in services without deskilling it
- Train the team handling lean in services in the problem-solving method being used.
- Map the process behind lean in services by walking it, not by describing it.
- Set sampling for lean in services on statistical grounds, not on habit.
- Check that records of lean in services answer the questions likely to be asked.
Session 2Control plans for lean in services that catch problems early
- Link the improvement in lean in services to a financial figure leadership recognises.
- Define quality for lean in services in terms the customer would recognise.
- Write down the assumptions underpinning the approach to lean in services.
- Write standard work for lean in services with the people who perform it.
Lean in services: control plans, sampling and acceptance
2 sessions · 8 pointsSession 1Who answers for lean in services, and to whom
- Choose productivity measures for lean in services that do not reward shortcuts.
- Prepare the summary of lean in services that senior management will read.
- Estimate the resource lean in services requires to run as designed.
- Design the internal audit schedule covering lean in services.
Session 2Sustaining the gain on lean in services after the project ends
- Identify the few causes responsible for most defects in lean in services.
- Record what was tried on lean in services and did not work, and why.
- Assemble certification evidence for lean in services as work proceeds, not before the audit.
- Plan the sequence in which improvements to lean in services will be introduced.
Lean in services: standard work and sustaining gains
2 sessions · 8 pointsSession 1Benchmarking lean in services without flattering yourself
- Establish what evidence demonstrates lean in services is under control.
- Set the review interval for lean in services and who attends.
- Identify non-value-adding steps in lean in services and remove them.
- Arrange the handover of lean in services so capability survives staff changes.
Session 2Mapping lean in services as it is done, not as it is written
- Benchmark lean in services against a comparable operation and record the gap.
- Prepare the response for the most likely failure in lean in services.
- Confirm that reporting on lean in services reaches the people who can act.
- Set the review cadence that sustains gains in lean in services.
Lean in services: internal audit and certification evidence
2 sessions · 8 pointsSession 1Testing lean in services before relying on it
- Establish the boundary of lean in services and record what sits outside it.
- Benchmark the organisation's lean in services against comparable operations.
- Identify where judgement in lean in services is legitimate and where it is not.
- Set escalation thresholds for lean in services that work out of hours.
Session 2Building lasting competence in lean in services
- Calculate the cost of poor quality attributable to lean in services.
- Remove steps in lean in services that add effort without adding assurance.
- Test the procedure for lean in services against a realistic scenario.
- Define supplier quality requirements affecting inputs to lean in services.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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