Present the case for investment in quality value communication in terms that a finance function will accept.
Building Internal Communication Programmes to Embed Quality Values
Build a working method for quality value communication that stands up to scrutiny and survives daily pressure.
📍 Cairo🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Improvement in quality value communication that is not measured tends to be reversed quietly. Inspection catches problems in this aspect of quality and productivity management; it does not prevent them. Plans for the practice within quality and productivity management often fail at the handover point between functions. Mature organisations treat quality value communication as a standing capability rather than a project that finishes. Sessions alternate between guided analysis of the quality and productivity management capability and supervised application. The programme converts this strand of quality and productivity management from an area of general awareness into a set of repeatable practices. Participants gain a clear basis for measuring what quality value communication has actually achieved. The material serves both public bodies and commercial organisations dealing with this part of quality and productivity management. The closing exercise tests whether the participant's plan for the practice within quality and productivity management survives a hostile question.
Expected Learning Outcomes
Establish supplier quality requirements affecting quality value communication.
Calculate the cost of poor quality attributable to quality value communication.
Set acceptance criteria and sampling for quality value communication on statistical grounds.
Test the organisation's response to quality value communication under conditions that are less than ideal.
Design the internal audit programme covering quality value communication.
Estimate what quality value communication costs to run properly, and what is lost when it is not.
Who Should Attend
Production and operations supervisors delivering quality value communication.
Team leaders and supervisors who put quality value communication into practice day to day.
Health, safety and environmental staff whose systems integrate with quality value communication.
Training officers building problem-solving capability in quality value communication.
Inspection and testing staff verifying quality value communication.
Technical staff being prepared for supervisory responsibility over quality value communication.
Course Modules
Quality value communication: mapping the process as actually performed
2 sessions · 8 pointsSession 1Auditing quality value communication to improve it, not to pass
- Draft the minimum viable control plan for quality value communication.
- Review whether quality value communication is aligned with the objectives of the operating process.
- Design the internal audit schedule covering quality value communication.
- Measure current variation in quality value communication before attempting improvement.
Session 2Standard work for quality value communication without deskilling it
- Benchmark the organisation's quality value communication against comparable operations.
- Map the process behind quality value communication by walking it, not by describing it.
- Distinguish symptoms from causes when quality value communication underperforms.
- Assemble certification evidence for quality value communication as work proceeds, not before the audit.
Quality value communication: variation, capability and control
2 sessions · 8 pointsSession 1The decisions in quality value communication that cannot be delegated
- Rehearse the briefing on quality value communication that would follow an incident.
- Verify that improvements to quality value communication held six months later.
- Define acceptance criteria for quality value communication in advance.
- Confirm that those complying with quality value communication understand why it exists.
Session 2Making quality value communication work when resources are constrained
- Agree the smallest change to quality value communication that would be visibly useful.
- Define quality for quality value communication in terms the customer would recognise.
- Benchmark quality value communication against a comparable operation and record the gap.
- Identify single points of dependency in quality value communication and reduce them.
Quality value communication: waste, flow and productivity
2 sessions · 8 pointsSession 1Removing steps from quality value communication that add no value
- Arrange the handover of quality value communication so capability survives staff changes.
- Record the rationale for each significant choice made about quality value communication.
- Link the improvement in quality value communication to a financial figure leadership recognises.
- Remove steps in quality value communication that add effort without adding assurance.
Session 2Escalation and decision rights in quality value communication
- Apply structured root cause analysis to the top defect in quality value communication.
- Set the review cadence that sustains gains in quality value communication.
- Check that quality value communication still works when volumes rise unexpectedly.
- Identify the data already collected that bears on quality value communication.
Quality value communication: defining quality in measurable terms
2 sessions · 8 pointsSession 1Mapping quality value communication as it is done, not as it is written
- Build a control plan for quality value communication identifying what is checked, when and by whom.
- Reduce the variation in how quality value communication is carried out between teams.
- Write standard work for quality value communication with the people who perform it.
- Train the team handling quality value communication in the problem-solving method being used.
Session 2Benchmarking quality value communication without flattering yourself
- Establish who is informed, consulted and accountable in quality value communication.
- Calculate the cost of poor quality attributable to quality value communication.
- Identify non-value-adding steps in quality value communication and remove them.
- Choose productivity measures for quality value communication that do not reward shortcuts.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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