Design control plans for internal benchmarking that detect deviation early.
Building Internal Benchmarking Programmes Between Branches and Departments
A practical programme in internal benchmarking for professionals who are accountable for results, not just awareness.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Improvement in internal benchmarking that is not measured tends to be reversed quietly. Variation in this part of quality and productivity management is the enemy; averages conceal it. It is written for people who have to make the quality and productivity management discipline work with the resources they already have. Organisations that document internal benchmarking properly resolve disputes about it far more quickly. Most organisations already have a policy on this aspect of quality and productivity management; far fewer can show it working. They leave able to brief senior management on the wider quality and productivity management agenda in terms that support a decision. The programme takes participants through internal benchmarking end to end, from framing the problem to closing it out. The method assumes participants will be challenged on their handling of this aspect of quality and productivity management and prepares them for it. It ends with a prioritised list of changes to the wider quality and productivity management agenda that the participant is prepared to defend internally.
Expected Learning Outcomes
Test the organisation's response to internal benchmarking under conditions that are less than ideal.
Link improvement in internal benchmarking to a financial outcome leadership recognises.
Distinguish the parts of internal benchmarking that must be standardised from those that require judgement.
Build capability in root cause analysis across the team handling internal benchmarking.
Establish escalation routes for internal benchmarking that work outside normal hours.
Calculate the cost of poor quality attributable to internal benchmarking.
Who Should Attend
Continuous improvement specialists working on internal benchmarking.
Department managers accountable for productivity of internal benchmarking.
Managers with direct responsibility for internal benchmarking within the operating process.
Health, safety and environmental staff whose systems integrate with internal benchmarking.
Inspection and testing staff verifying internal benchmarking.
Technical staff being prepared for supervisory responsibility over internal benchmarking.
Course Modules
Internal benchmarking: control plans, sampling and acceptance
2 sessions · 8 pointsSession 1Finding the variation that matters in internal benchmarking
- Identify the few causes responsible for most defects in internal benchmarking.
- Prepare the summary of internal benchmarking that senior management will read.
- Verify that improvements to internal benchmarking held six months later.
- Calculate the cost of poor quality attributable to internal benchmarking.
Session 2Solving the defect in internal benchmarking that keeps returning
- Identify the data already collected that bears on internal benchmarking.
- Confirm that those complying with internal benchmarking understand why it exists.
- Map the process behind internal benchmarking by walking it, not by describing it.
- Build the competence framework that supports internal benchmarking.
Internal benchmarking: internal audit and certification evidence
2 sessions · 8 pointsSession 1Closing out internal benchmarking and capturing what was learned
- Set the review interval for internal benchmarking and who attends.
- Agree the smallest change to internal benchmarking that would be visibly useful.
- Build a control plan for internal benchmarking identifying what is checked, when and by whom.
- Assemble certification evidence for internal benchmarking as work proceeds, not before the audit.
Session 2Agreeing what good actually means for internal benchmarking
- Confirm that contractual obligations around internal benchmarking are understood.
- Design the internal audit schedule covering internal benchmarking.
- Plan the sequence in which improvements to internal benchmarking will be introduced.
- Assign responsibility for keeping documentation of internal benchmarking current.
Internal benchmarking: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Removing steps from internal benchmarking that add no value
- Identify non-value-adding steps in internal benchmarking and remove them.
- Measure current variation in internal benchmarking before attempting improvement.
- Write standard work for internal benchmarking with the people who perform it.
- Check that records of internal benchmarking answer the questions likely to be asked.
Session 2Getting other functions to support internal benchmarking
- Set the review cadence that sustains gains in internal benchmarking.
- Collect evidence on the present handling of internal benchmarking before proposing changes.
- Record what was tried on internal benchmarking and did not work, and why.
- Set sampling for internal benchmarking on statistical grounds, not on habit.
Internal benchmarking: waste, flow and productivity
2 sessions · 8 pointsSession 1Who answers for internal benchmarking, and to whom
- Identify single points of dependency in internal benchmarking and reduce them.
- Name a single owner for each element of internal benchmarking.
- Establish who is informed, consulted and accountable in internal benchmarking.
- Define quality for internal benchmarking in terms the customer would recognise.
Session 2Auditing internal benchmarking to improve it, not to pass
- Rank the weaknesses in internal benchmarking by consequence rather than by ease of fixing.
- Draft the minimum viable control plan for internal benchmarking.
- Define supplier quality requirements affecting inputs to internal benchmarking.
- Link the improvement in internal benchmarking to a financial figure leadership recognises.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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