Apply structured problem solving to recurring defects in administrative process improvement.
Building Improvement Programmes for Non-Production Administrative Processes
Turn administrative process improvement from a stated policy into a practice your organisation can evidence.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Improvement in administrative process improvement that is not measured tends to be reversed quietly. Most defects in the practice within quality and productivity management are designed in long before they are detected. It concentrates on the parts of this part of quality and productivity management that determine outcomes and treats the rest proportionately. The programme builds the judgement to know which parts of administrative process improvement to standardise and which to leave flexible. The content is relevant to those who own the quality and productivity management discipline and to those who are held accountable for its results. What blocks progress on the wider quality and productivity management agenda is usually unclear ownership rather than unclear intent. Mature organisations treat administrative process improvement as a standing capability rather than a project that finishes. Exercises escalate in difficulty, ending with the ambiguous situations that make the quality and productivity management capability hard in practice. It ends with a prioritised list of changes to this area of quality and productivity management that the participant is prepared to defend internally.
Expected Learning Outcomes
Recognise early indicators that administrative process improvement is drifting away from its intended design.
Identify the sources of variation in administrative process improvement and rank them by effect.
Anticipate the objections that administrative process improvement will attract internally and answer them in advance.
Set a realistic target state for administrative process improvement and a defensible route to it.
Measure productivity in administrative process improvement without incentivising the wrong behaviour.
Establish supplier quality requirements affecting administrative process improvement.
Who Should Attend
Training officers building problem-solving capability in administrative process improvement.
Production and operations supervisors delivering administrative process improvement.
Supplier quality engineers assessing inputs to administrative process improvement.
Staff seconded into improvement work on administrative process improvement.
Internal auditors examining administrative process improvement.
Business partners who must understand administrative process improvement well enough to challenge it.
Course Modules
Administrative process improvement: cost of poor quality
2 sessions · 8 pointsSession 1Control plans for administrative process improvement that catch problems early
- Agree what will be standardised in administrative process improvement and what will not.
- Confirm that reporting on administrative process improvement reaches the people who can act.
- Identify the data already collected that bears on administrative process improvement.
- Set the review interval for administrative process improvement and who attends.
Session 2Auditing administrative process improvement to improve it, not to pass
- Measure current variation in administrative process improvement before attempting improvement.
- Link the improvement in administrative process improvement to a financial figure leadership recognises.
- Build a control plan for administrative process improvement identifying what is checked, when and by whom.
- Confirm that contractual obligations around administrative process improvement are understood.
Administrative process improvement: mapping the process as actually performed
2 sessions · 8 pointsSession 1Making administrative process improvement work when resources are constrained
- Set escalation thresholds for administrative process improvement that work out of hours.
- Identify non-value-adding steps in administrative process improvement and remove them.
- Set the review cadence that sustains gains in administrative process improvement.
- Confirm that those complying with administrative process improvement understand why it exists.
Session 2Benchmarking administrative process improvement without flattering yourself
- Design the internal audit schedule covering administrative process improvement.
- Estimate the resource administrative process improvement requires to run as designed.
- Set out the decisions in administrative process improvement that require sign-off and by whom.
- Record what was tried on administrative process improvement and did not work, and why.
Administrative process improvement: waste, flow and productivity
2 sessions · 8 pointsSession 1Agreeing what good actually means for administrative process improvement
- Build the competence framework that supports administrative process improvement.
- Choose productivity measures for administrative process improvement that do not reward shortcuts.
- Reduce the variation in how administrative process improvement is carried out between teams.
- Draft the minimum viable control plan for administrative process improvement.
Session 2Finding the variation that matters in administrative process improvement
- Calculate the cost of poor quality attributable to administrative process improvement.
- Set sampling for administrative process improvement on statistical grounds, not on habit.
- Remove steps in administrative process improvement that add effort without adding assurance.
- Record the rationale for each significant choice made about administrative process improvement.
Administrative process improvement: structured problem solving and root cause
2 sessions · 8 pointsSession 1Keeping administrative process improvement alive after the initial push
- Verify that improvements to administrative process improvement held six months later.
- Define acceptance criteria for administrative process improvement in advance.
- Write standard work for administrative process improvement with the people who perform it.
- Identify the few causes responsible for most defects in administrative process improvement.
Session 2Moving administrative process improvement from approval to execution
- Review whether administrative process improvement is aligned with the objectives of the operating process.
- Define supplier quality requirements affecting inputs to administrative process improvement.
- Map the process behind administrative process improvement by walking it, not by describing it.
- Assemble certification evidence for administrative process improvement as work proceeds, not before the audit.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.