The cost of poor quality in quality and production communication is rarely visible in any single budget line. Improvement in production communication that is not measured tends to be reversed quietly. Participants leave with a method for this strand of quality and productivity management, not a set of opinions about it. It suits anyone whose decisions touch quality and production communication, in large organisations and small ones alike. Cases are chosen to expose the trade-offs in this part of quality and productivity management rather than to illustrate ideal conditions. Participants finish able to explain production communication to a non-specialist audience without losing precision. Plans for quality and production communication often fail at the handover point between functions. The professional literature on production communication converges on a small set of controls that reliably work. Participants finish with a short, specific brief on this strand of quality and productivity management ready to put in front of a decision maker.
Expected Learning Outcomes
✓
Design a training and briefing approach that sustains competence in quality and production communication.
✓
Build a continuous improvement routine around production communication that survives busy periods.
✓
Design control plans for quality and production communication that detect deviation early.
✓
Build capability in root cause analysis across the team handling production communication.
✓
Align quality and production communication with the wider objectives of the operating process rather than optimising it in isolation.
✓
Assess the current state of production communication against a structured set of criteria rather than impressions.
✓
Calculate the cost of poor quality attributable to quality and production communication.
Who Should Attend
✓
Supplier quality engineers assessing inputs to quality and production communication.
✓
Project and programme managers whose delivery depends on production communication.
✓
Certification and accreditation coordinators preparing evidence on quality and production communication.
✓
Quality managers and coordinators responsible for production communication.
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Production and operations supervisors delivering quality and production communication.
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Managers of multi-site operations seeking consistency in production communication.
Course Modules
Open any module to see its sessions and topics.
01
Quality and production communication: structured problem solving and root cause
2 sessions · 8 points
Session 1Removing steps from quality and production communication that add no value
Set the review cadence that sustains gains in quality and production communication.
Map the process behind production communication by walking it, not by describing it.
Establish the boundary of quality and production communication and record what sits outside it.
Verify six months later that changes to production communication have held.
Session 2Benchmarking production communication without flattering yourself
Identify the few causes responsible for most defects in quality and production communication.
Calculate the cost of poor quality attributable to production communication.
Distinguish symptoms from causes when quality and production communication underperforms.
Rank the weaknesses in production communication by consequence rather than by ease of fixing.
02
Production communication: waste, flow and productivity
2 sessions · 8 points
Session 1Agreeing what good actually means for production communication
Identify the data already collected that bears on quality and production communication.
Link the improvement in production communication to a financial figure leadership recognises.
Confirm that contractual obligations around quality and production communication are understood.
Identify non-value-adding steps in production communication and remove them.
Session 2Mapping production communication as it is done, not as it is written
Build a control plan for quality and production communication identifying what is checked, when and by whom.
Define quality for production communication in terms the customer would recognise.
Assemble certification evidence for quality and production communication as work proceeds, not before the audit.
Remove steps in production communication that add effort without adding assurance.
03
Production communication: mapping the process as actually performed
2 sessions · 8 points
Session 1Getting other functions to support production communication
Train the team handling quality and production communication in the problem-solving method being used.
Confirm that reporting on production communication reaches the people who can act.
Choose productivity measures for quality and production communication that do not reward shortcuts.
Define supplier quality requirements affecting inputs to production communication.
Session 2Costing poor quality in quality and production communication
Check that records of quality and production communication answer the questions likely to be asked.
Collect evidence on the present handling of production communication before proposing changes.
Design the internal audit schedule covering quality and production communication.
Apply structured root cause analysis to the top defect in production communication.
04
Production communication: cost of poor quality
2 sessions · 8 points
Session 1Comparing production communication with recognised practice
Verify that improvements to quality and production communication held six months later.
Measure current variation in production communication before attempting improvement.
Confirm that those complying with quality and production communication understand why it exists.
Check that production communication still works when volumes rise unexpectedly.
Session 2Where production communication typically breaks, and why
Agree the smallest change to quality and production communication that would be visibly useful.
Prepare the response for the most likely failure in production communication.
Build the competence framework that supports quality and production communication.
Arrange the handover of production communication so capability survives staff changes.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Gold Package
At least 3 people
USD1,850
5-night stay in a 5-star hotel
Workshop or Program Participation
Airport Transfers
Customized Badge
Expert Mentorship (Private Sessions)
Supervision & Secretarial Services
Accredited Certificate of Participation
Complete Training Kit
Coffee Break
Closing Ceremony
Complete your registration
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