Apply structured problem solving to recurring defects in office service improvement.
Building Continuous Improvement Programmes Specific to Office Services
A senior-level treatment of office service improvement, focused on what changes outcomes.
📍 Tripoli🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
A quality system for office service improvement that exists only for the auditor produces paperwork, not quality. The cost of poor quality in the quality and productivity management discipline is rarely visible in any single budget line. Participants apply the wider quality and productivity management agenda to their own operating process throughout, so the output is directly usable. Participants leave with a method for office service improvement, not a set of opinions about it. The course leaves participants able to diagnose weaknesses in this aspect of quality and productivity management before they become incidents. The professional literature on the practice within quality and productivity management converges on a small set of controls that reliably work. Teams frequently over-invest in documenting office service improvement and under-invest in testing it. It is appropriate for those preparing to take on wider responsibility for this strand of quality and productivity management. The closing exercise tests whether the participant's plan for this area of quality and productivity management survives a hostile question.
Expected Learning Outcomes
Agree the first three actions on office service improvement that will be taken on returning to work.
Establish escalation routes for office service improvement that work outside normal hours.
Reduce waste and non-value-adding steps in office service improvement.
Prepare the evidence required for external certification of office service improvement.
Define what quality means for office service improvement in measurable, agreed terms.
Handle the trade-offs in office service improvement between speed, cost and assurance explicitly rather than implicitly.
Who Should Attend
Continuous improvement specialists working on office service improvement.
Process and industrial engineers redesigning office service improvement.
Managers with direct responsibility for office service improvement within the operating process.
Department managers accountable for productivity of office service improvement.
Analysts producing the data on which decisions about office service improvement rest.
Supplier quality engineers assessing inputs to office service improvement.
Course Modules
Office service improvement: cost of poor quality
2 sessions · 8 pointsSession 1Sustaining the gain on office service improvement after the project ends
- Identify non-value-adding steps in office service improvement and remove them.
- Verify six months later that changes to office service improvement have held.
- Compare the cost of office service improvement with the cost of its absence.
- Confirm that contractual obligations around office service improvement are understood.
Session 2Mapping office service improvement as it is done, not as it is written
- Identify the few causes responsible for most defects in office service improvement.
- Distinguish symptoms from causes when office service improvement underperforms.
- Set sampling for office service improvement on statistical grounds, not on habit.
- Link the improvement in office service improvement to a financial figure leadership recognises.
Office service improvement: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Building the method for office service improvement step by step
- Train the team handling office service improvement in the problem-solving method being used.
- Record what was learned when office service improvement did not go as planned.
- Record the rationale for each significant choice made about office service improvement.
- Establish what evidence demonstrates office service improvement is under control.
Session 2What to measure in office service improvement and what to ignore
- Establish who is informed, consulted and accountable in office service improvement.
- Rehearse the briefing on office service improvement that would follow an incident.
- Assign responsibility for keeping documentation of office service improvement current.
- Set out the decisions in office service improvement that require sign-off and by whom.
Office service improvement: defining quality in measurable terms
2 sessions · 8 pointsSession 1Removing steps from office service improvement that add no value
- Remove steps in office service improvement that add effort without adding assurance.
- Record what was tried on office service improvement and did not work, and why.
- Design the internal audit schedule covering office service improvement.
- Write standard work for office service improvement with the people who perform it.
Session 2The paperwork for office service improvement that is actually needed
- Identify where judgement in office service improvement is legitimate and where it is not.
- Assemble certification evidence for office service improvement as work proceeds, not before the audit.
- Decide what will be stopped to create capacity for office service improvement.
- Define quality for office service improvement in terms the customer would recognise.
Office service improvement: internal audit and certification evidence
2 sessions · 8 pointsSession 1Standard work for office service improvement without deskilling it
- Map the process behind office service improvement by walking it, not by describing it.
- Test the procedure for office service improvement against a realistic scenario.
- Define the trigger that would require office service improvement to be redesigned.
- Measure current variation in office service improvement before attempting improvement.
Session 2Solving the defect in office service improvement that keeps returning
- Apply structured root cause analysis to the top defect in office service improvement.
- Choose productivity measures for office service improvement that do not reward shortcuts.
- Calculate the cost of poor quality attributable to office service improvement.
- Define supplier quality requirements affecting inputs to office service improvement.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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