Prepare the evidence required for external certification of global benchmarking programmes.
Building Benchmarking Programmes Against Globally Leading Companies
A working programme in global benchmarking programmes for managers who have to deliver with existing resources.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Variation in global benchmarking programmes is the enemy; averages conceal it. A quality system for the practice within quality and productivity management that exists only for the auditor produces paperwork, not quality. Participants take away a working set of documents supporting this strand of quality and productivity management, ready to be adapted internally. Mature organisations treat global benchmarking programmes as a standing capability rather than a project that finishes. Work is grounded in real cases drawn from this area of quality and productivity management, which each participant adapts to conditions in their own organisation. This programme builds the quality and productivity management capability from first principles, without padding and without omitting what matters. The material serves both public bodies and commercial organisations dealing with global benchmarking programmes. Buying a tool rarely fixes the quality and productivity management discipline; the underlying capability has to be built internally first. It closes by agreeing the smallest change to this part of quality and productivity management that would make a visible difference.
Expected Learning Outcomes
Establish supplier quality requirements affecting global benchmarking programmes.
Benchmark global benchmarking programmes against comparable operations honestly.
Communicate the purpose of global benchmarking programmes to those who have to comply with it.
Establish escalation routes for global benchmarking programmes that work outside normal hours.
Design the internal audit programme covering global benchmarking programmes.
Prepare a short, evidence-based briefing on global benchmarking programmes for senior management.
Who Should Attend
Risk managers assessing the exposure created by global benchmarking programmes.
Inspection and testing staff verifying global benchmarking programmes.
Coordinators responsible for keeping records and documentation of global benchmarking programmes current.
Department managers accountable for productivity of global benchmarking programmes.
Continuous improvement specialists working on global benchmarking programmes.
Health, safety and environmental staff whose systems integrate with global benchmarking programmes.
Course Modules
Global benchmarking programmes: cost of poor quality
2 sessions · 8 pointsSession 1Removing steps from global benchmarking programmes that add no value
- Define supplier quality requirements affecting inputs to global benchmarking programmes.
- Measure current variation in global benchmarking programmes before attempting improvement.
- Assemble certification evidence for global benchmarking programmes as work proceeds, not before the audit.
- Choose productivity measures for global benchmarking programmes that do not reward shortcuts.
Session 2What has to be agreed before work on global benchmarking programmes starts
- Review whether global benchmarking programmes is aligned with the objectives of the operating process.
- Assign responsibility for keeping documentation of global benchmarking programmes current.
- Plan the sequence in which improvements to global benchmarking programmes will be introduced.
- Define quality for global benchmarking programmes in terms the customer would recognise.
Global benchmarking programmes: variation, capability and control
2 sessions · 8 pointsSession 1Building lasting competence in global benchmarking programmes
- Identify non-value-adding steps in global benchmarking programmes and remove them.
- Set out the decisions in global benchmarking programmes that require sign-off and by whom.
- Confirm that contractual obligations around global benchmarking programmes are understood.
- Identify single points of dependency in global benchmarking programmes and reduce them.
Session 2Agreeing what good actually means for global benchmarking programmes
- Confirm that reporting on global benchmarking programmes reaches the people who can act.
- Check that global benchmarking programmes still works when volumes rise unexpectedly.
- Link the improvement in global benchmarking programmes to a financial figure leadership recognises.
- Apply structured root cause analysis to the top defect in global benchmarking programmes.
Global benchmarking programmes: waste, flow and productivity
2 sessions · 8 pointsSession 1Benchmarking global benchmarking programmes without flattering yourself
- Name a single owner for each element of global benchmarking programmes.
- Benchmark global benchmarking programmes against a comparable operation and record the gap.
- Close out actions on global benchmarking programmes rather than leaving them open indefinitely.
- Identify the data already collected that bears on global benchmarking programmes.
Session 2Reading the current state of global benchmarking programmes honestly
- Verify six months later that changes to global benchmarking programmes have held.
- Set the review interval for global benchmarking programmes and who attends.
- Identify the few causes responsible for most defects in global benchmarking programmes.
- Calculate the cost of poor quality attributable to global benchmarking programmes.
Global benchmarking programmes: mapping the process as actually performed
2 sessions · 8 pointsSession 1Mapping global benchmarking programmes as it is done, not as it is written
- Set the review cadence that sustains gains in global benchmarking programmes.
- Establish what evidence demonstrates global benchmarking programmes is under control.
- Train the team handling global benchmarking programmes in the problem-solving method being used.
- Map the process behind global benchmarking programmes by walking it, not by describing it.
Session 2Solving the defect in global benchmarking programmes that keeps returning
- Build a control plan for global benchmarking programmes identifying what is checked, when and by whom.
- Remove steps in global benchmarking programmes that add effort without adding assurance.
- Record the rationale for each significant choice made about global benchmarking programmes.
- Set sampling for global benchmarking programmes on statistical grounds, not on habit.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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