Map the process behind balanced performance measurement as it is actually performed.
Building Balanced Performance Measurement Models Across Multiple Dimensions
A senior-level treatment of balanced performance measurement, focused on what changes outcomes.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
The cost of poor quality in balanced performance measurement is rarely visible in any single budget line. Most defects in this area of quality and productivity management are designed in long before they are detected. The result is the confidence to make and defend decisions about the wider quality and productivity management agenda under scrutiny. Comparative studies of balanced performance measurement across sectors find the same handful of failure points recurring. Discussion is anchored to worked examples of this strand of quality and productivity management rather than to abstract argument. The course sets out a working method for this part of quality and productivity management that participants can apply the week they return. It is appropriate for those preparing to take on wider responsibility for balanced performance measurement. The difficulty is not agreeing that this aspect of quality and productivity management matters — it is deciding what to stop doing to make room for it. The closing exercise tests whether the participant's plan for this part of quality and productivity management survives a hostile question.
Expected Learning Outcomes
Benchmark balanced performance measurement against comparable operations honestly.
Present the case for investment in balanced performance measurement in terms that a finance function will accept.
Reduce waste and non-value-adding steps in balanced performance measurement.
Build a register of the risks attaching to balanced performance measurement and keep it current.
Identify the sources of variation in balanced performance measurement and rank them by effect.
Apply a repeatable review cycle to balanced performance measurement and act on what it produces.
Who Should Attend
Production and operations supervisors delivering balanced performance measurement.
Department managers accountable for productivity of balanced performance measurement.
Internal auditors reviewing how balanced performance measurement is designed and operated.
Training and development staff building internal capability in balanced performance measurement.
Inspection and testing staff verifying balanced performance measurement.
Training officers building problem-solving capability in balanced performance measurement.
Course Modules
Balanced performance measurement: benchmarking and continual improvement
2 sessions · 8 pointsSession 1Getting other functions to support balanced performance measurement
- Calculate the cost of poor quality attributable to balanced performance measurement.
- Train the team handling balanced performance measurement in the problem-solving method being used.
- Build the internal briefing that explains balanced performance measurement to those affected.
- Define the trigger that would require balanced performance measurement to be redesigned.
Session 2Finding the variation that matters in balanced performance measurement
- Establish who is informed, consulted and accountable in balanced performance measurement.
- Benchmark balanced performance measurement against a comparable operation and record the gap.
- Verify that improvements to balanced performance measurement held six months later.
- Record what was tried on balanced performance measurement and did not work, and why.
Balanced performance measurement: control plans, sampling and acceptance
2 sessions · 8 pointsSession 1Control plans for balanced performance measurement that catch problems early
- Identify single points of dependency in balanced performance measurement and reduce them.
- Define quality for balanced performance measurement in terms the customer would recognise.
- Decide what will be stopped to create capacity for balanced performance measurement.
- Identify non-value-adding steps in balanced performance measurement and remove them.
Session 2Agreeing what good actually means for balanced performance measurement
- Identify where judgement in balanced performance measurement is legitimate and where it is not.
- Verify six months later that changes to balanced performance measurement have held.
- Set the review cadence that sustains gains in balanced performance measurement.
- Identify the few causes responsible for most defects in balanced performance measurement.
Balanced performance measurement: standard work and sustaining gains
2 sessions · 8 pointsSession 1Benchmarking balanced performance measurement without flattering yourself
- Set out the decisions in balanced performance measurement that require sign-off and by whom.
- Build a control plan for balanced performance measurement identifying what is checked, when and by whom.
- Assemble certification evidence for balanced performance measurement as work proceeds, not before the audit.
- Distinguish symptoms from causes when balanced performance measurement underperforms.
Session 2Where balanced performance measurement typically breaks, and why
- Map the process behind balanced performance measurement by walking it, not by describing it.
- Link the improvement in balanced performance measurement to a financial figure leadership recognises.
- Anticipate the objections balanced performance measurement will raise and prepare the answers.
- Agree what will be standardised in balanced performance measurement and what will not.
Balanced performance measurement: variation, capability and control
2 sessions · 8 pointsSession 1Testing balanced performance measurement before relying on it
- Name a single owner for each element of balanced performance measurement.
- Rehearse the briefing on balanced performance measurement that would follow an incident.
- Compare the cost of balanced performance measurement with the cost of its absence.
- Measure current variation in balanced performance measurement before attempting improvement.
Session 2Solving the defect in balanced performance measurement that keeps returning
- Write standard work for balanced performance measurement with the people who perform it.
- Rank the weaknesses in balanced performance measurement by consequence rather than by ease of fixing.
- Choose productivity measures for balanced performance measurement that do not reward shortcuts.
- Write down the assumptions underpinning the approach to balanced performance measurement.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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