Build the internal capability for questioning culture rather than depending on external support indefinitely.
Building a Culture of Continually Questioning the Best Way to Perform Tasks
A senior-level treatment of questioning culture, focused on what changes outcomes.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
A quality system for questioning culture that exists only for the auditor produces paperwork, not quality. Variation in the quality and productivity management discipline is the enemy; averages conceal it. Participants leave with a method for the wider quality and productivity management agenda, not a set of opinions about it. The result is the confidence to make and defend decisions about questioning culture under scrutiny. Organisations that document the quality and productivity management capability properly resolve disputes about it far more quickly. Teams frequently over-invest in documenting this part of quality and productivity management and under-invest in testing it. Discussion is anchored to worked examples of questioning culture rather than to abstract argument. It is written for people who have to make the quality and productivity management capability work with the resources they already have. Work concludes with a self-assessment of the practice within quality and productivity management that participants can repeat annually.
Expected Learning Outcomes
Reduce waste and non-value-adding steps in questioning culture.
Measure productivity in questioning culture without incentivising the wrong behaviour.
Select indicators that show whether questioning culture is improving, and reject those that only look useful.
Design control plans for questioning culture that detect deviation early.
Design a training and briefing approach that sustains competence in questioning culture.
Map the process behind questioning culture as it is actually performed.
Who Should Attend
Production and operations supervisors delivering questioning culture.
Internal auditors reviewing how questioning culture is designed and operated.
Process and industrial engineers redesigning questioning culture.
Planning staff whose forecasts and budgets are affected by questioning culture.
Training officers building problem-solving capability in questioning culture.
Quality managers and coordinators responsible for questioning culture.
Course Modules
Questioning culture: mapping the process as actually performed
2 sessions · 8 pointsSession 1Sampling questioning culture on evidence rather than convention
- Rank the weaknesses in questioning culture by consequence rather than by ease of fixing.
- Map the handovers in questioning culture between functions and secure them.
- Estimate the resource questioning culture requires to run as designed.
- Benchmark questioning culture against a comparable operation and record the gap.
Session 2The cost of questioning culture and how to present it
- Establish the boundary of questioning culture and record what sits outside it.
- Measure current variation in questioning culture before attempting improvement.
- Identify the few causes responsible for most defects in questioning culture.
- Write standard work for questioning culture with the people who perform it.
Questioning culture: standard work and sustaining gains
2 sessions · 8 pointsSession 1Control plans for questioning culture that catch problems early
- Agree what will be standardised in questioning culture and what will not.
- Arrange the handover of questioning culture so capability survives staff changes.
- Build the internal briefing that explains questioning culture to those affected.
- Agree the smallest change to questioning culture that would be visibly useful.
Session 2Benchmarking questioning culture without flattering yourself
- Check that records of questioning culture answer the questions likely to be asked.
- Set the review cadence that sustains gains in questioning culture.
- Build the competence framework that supports questioning culture.
- Record what was tried on questioning culture and did not work, and why.
Questioning culture: variation, capability and control
2 sessions · 8 pointsSession 1The decisions in questioning culture that cannot be delegated
- Verify that improvements to questioning culture held six months later.
- Choose productivity measures for questioning culture that do not reward shortcuts.
- Identify the data already collected that bears on questioning culture.
- Rehearse the briefing on questioning culture that would follow an incident.
Session 2Who answers for questioning culture, and to whom
- Apply structured root cause analysis to the top defect in questioning culture.
- Define quality for questioning culture in terms the customer would recognise.
- Identify where judgement in questioning culture is legitimate and where it is not.
- Design the internal audit schedule covering questioning culture.
Questioning culture: waste, flow and productivity
2 sessions · 8 pointsSession 1Finding the variation that matters in questioning culture
- Confirm that those complying with questioning culture understand why it exists.
- Assemble certification evidence for questioning culture as work proceeds, not before the audit.
- Set the review interval for questioning culture and who attends.
- Map the process behind questioning culture by walking it, not by describing it.
Session 2Solving the defect in questioning culture that keeps returning
- Train the team handling questioning culture in the problem-solving method being used.
- Define supplier quality requirements affecting inputs to questioning culture.
- Build a control plan for questioning culture identifying what is checked, when and by whom.
- Draft the minimum viable control plan for questioning culture.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.