Plan the response and escalation for incidents involving service workplace violence prevention.
Preventing Violence in Service Workplaces
A senior-level treatment of service workplace violence prevention, focused on what changes outcomes.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
The value of preparation for service workplace violence prevention is only visible on the day it is needed. Most security failures involving violence prevention exploit a process gap rather than a technical one. The outcome is a practitioner who can hold a position on this area of corporate security practice and revise it on evidence. Field experience suggests that the barrier to better service workplace violence prevention is rarely technical. The course gives participants a defensible structure for the corporate security practice discipline and the judgement to adapt it. The level assumes working familiarity with the protected site but no prior formal training in violence prevention. Progress on service workplace violence prevention is usually lost in the gap between approval and execution. Participants apply violence prevention to their own protected site throughout, so the output is directly usable. The course ends by identifying what the participant will stop doing to make this strand of corporate security practice sustainable.
Expected Learning Outcomes
Test the organisation's response to violence prevention under conditions that are less than ideal.
Design surveillance coverage for service workplace violence prevention that supports investigation.
Manage guard force competence, supervision and performance on violence prevention.
Build a concise security procedure for service workplace violence prevention that colleagues can follow without further explanation.
Protect information and intellectual property within violence prevention.
Distinguish the parts of service workplace violence prevention that must be standardised from those that require judgement.
Who Should Attend
Training and development staff building internal capability in service workplace violence prevention.
Facility and site managers accountable for protection of violence prevention.
Investigation and loss prevention specialists working on service workplace violence prevention.
Security managers and officers responsible for violence prevention.
Risk managers assessing exposure from service workplace violence prevention.
Those responsible for briefing external stakeholders on violence prevention.
Course Modules
Service workplace violence prevention: layered controls — deter, detect, delay, respond
2 sessions · 8 pointsSession 1Surveillance on service workplace violence prevention that supports an investigation later
- Prepare the response for the most likely failure in service workplace violence prevention.
- Identify where judgement in violence prevention is legitimate and where it is not.
- Confirm recorded material from service workplace violence prevention is retained long enough to be useful.
- Review whether violence prevention is aligned with the objectives of the protected site.
Session 2Coordinating with external authorities on violence prevention
- Verify identity checks applied at entry points relevant to service workplace violence prevention.
- Collect evidence on the present handling of violence prevention before proposing changes.
- Coordinate arrangements for service workplace violence prevention with civil defence and police in advance.
- Assign responsibility for keeping documentation of violence prevention current.
Violence prevention: incident response and escalation
2 sessions · 8 pointsSession 1Exercising the plan for violence prevention realistically
- Supervise and spot-check performance on service workplace violence prevention rather than relying on reports.
- Exercise the plan for violence prevention under realistic conditions and record failures.
- Confirm that reporting on service workplace violence prevention reaches the people who can act.
- Review violence prevention after every incident, exercise or change in threat.
Session 2Making violence prevention work when resources are constrained
- Write down the assumptions underpinning the approach to service workplace violence prevention.
- Identify single points of dependency in violence prevention and reduce them.
- Confirm vetting standards applied to staff and contractors in service workplace violence prevention.
- Anticipate the objections violence prevention will raise and prepare the answers.
Violence prevention: governance, assurance and investment case
2 sessions · 8 pointsSession 1Making the investment case for violence prevention
- Establish what evidence demonstrates service workplace violence prevention is under control.
- Set out the decisions in violence prevention that require sign-off and by whom.
- Identify vulnerabilities in service workplace violence prevention and rank them by consequence, not ease of fix.
- Establish evidence handling and chain of custody for violence prevention.
Session 2Finding the vulnerability in service workplace violence prevention an adversary would use
- Confirm access control on service workplace violence prevention cannot be routinely bypassed.
- Decide what will be stopped to create capacity for violence prevention.
- Build the threat picture for service workplace violence prevention from sources relevant to this site and sector.
- Report on violence prevention in terms that support an investment decision.
Violence prevention: continuity, exercises and external coordination
2 sessions · 8 pointsSession 1Getting other functions to support violence prevention
- Arrange the handover of service workplace violence prevention so capability survives staff changes.
- Assess insider risk in roles with privileged access to violence prevention.
- Define acceptance criteria for service workplace violence prevention in advance.
- Confirm that contractual obligations around violence prevention are understood.
Session 2Building the method for violence prevention step by step
- Define the first response actions for an incident involving service workplace violence prevention.
- Check guard force instructions for violence prevention are current and understood.
- Define the trigger that would require service workplace violence prevention to be redesigned.
- Set escalation criteria and out-of-hours contacts for violence prevention.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.