The value of preparation for service workplace violence prevention is only visible on the day it is needed. Most security failures involving violence prevention exploit a process gap rather than a technical one. The outcome is a practitioner who can hold a position on this area of corporate security practice and revise it on evidence. Field experience suggests that the barrier to better service workplace violence prevention is rarely technical. The course gives participants a defensible structure for the corporate security practice discipline and the judgement to adapt it. The level assumes working familiarity with the protected site but no prior formal training in violence prevention. Progress on service workplace violence prevention is usually lost in the gap between approval and execution. Participants apply violence prevention to their own protected site throughout, so the output is directly usable. The course ends by identifying what the participant will stop doing to make this strand of corporate security practice sustainable.
Expected Learning Outcomes
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Plan the response and escalation for incidents involving service workplace violence prevention.
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Test the organisation's response to violence prevention under conditions that are less than ideal.
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Design surveillance coverage for service workplace violence prevention that supports investigation.
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Manage guard force competence, supervision and performance on violence prevention.
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Build a concise security procedure for service workplace violence prevention that colleagues can follow without further explanation.
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Protect information and intellectual property within violence prevention.
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Distinguish the parts of service workplace violence prevention that must be standardised from those that require judgement.
Who Should Attend
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Training and development staff building internal capability in service workplace violence prevention.
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Facility and site managers accountable for protection of violence prevention.
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Investigation and loss prevention specialists working on service workplace violence prevention.
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Security managers and officers responsible for violence prevention.
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Risk managers assessing exposure from service workplace violence prevention.
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Those responsible for briefing external stakeholders on violence prevention.
