Plan handover and benefit realisation for project negotiation and claims.
Negotiation, Dispute Resolution and Claims Settlement Skills in Projects
A structured, applied course in project negotiation and claims — designed to be used the week you return.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Projects involving project negotiation and claims are rarely late all at once; they are late a day at a time. Most recovery effort on negotiation and claims is spent on problems that were visible early. Participants take away a working set of documents supporting the wider project and portfolio delivery agenda, ready to be adapted internally. Discussion is anchored to worked examples of project negotiation and claims rather than to abstract argument. The content is relevant to those who own this part of project and portfolio delivery and to those who are held accountable for its results. Improvement in negotiation and claims stalls when it depends on one capable individual rather than a defined method. Post-incident reviews keep identifying weaknesses in project negotiation and claims that were visible long before the incident. Content is organised around the decisions practitioners actually face in negotiation and claims, not around theory headings. The programme closes with an action plan for this area of project and portfolio delivery that each participant writes for their own organisation.
Expected Learning Outcomes
Track progress on negotiation and claims by earned value rather than by activity completed.
Structure records of project negotiation and claims so that they answer the questions an auditor will actually ask.
Present the case for investment in negotiation and claims in terms that a finance function will accept.
Close project negotiation and claims properly and capture lessons while they are still accurate.
Manage stakeholders of negotiation and claims according to influence and interest.
Document decisions about project negotiation and claims in a form that remains useful after the people change.
Who Should Attend
Programme and portfolio managers overseeing project negotiation and claims.
Managers in small and medium organisations who own negotiation and claims alongside other duties.
Project sponsors accountable for the outcome of project negotiation and claims.
Client and stakeholder representatives monitoring negotiation and claims.
Technical leads delivering work packages within project negotiation and claims.
Experienced practitioners formalising an approach to negotiation and claims that has grown up informally.
Course Modules
Project negotiation and claims: change control and variation
2 sessions · 8 pointsSession 1Managing suppliers delivering part of project negotiation and claims
- Define how the benefit from project negotiation and claims will be measured after closure.
- Define acceptance criteria for negotiation and claims in advance.
- Define the decision gates for project negotiation and claims and what evidence each requires.
- Identify the critical path through negotiation and claims and the float elsewhere.
Session 2Closing negotiation and claims and capturing what was learned
- Hold a lessons session on project negotiation and claims while memory is accurate.
- Check that records of negotiation and claims answer the questions likely to be asked.
- Plan handover of project negotiation and claims to the team that will operate it.
- Manage supplier performance on negotiation and claims against contract, not goodwill.
Negotiation and claims: procurement, contracts and suppliers
2 sessions · 8 pointsSession 1Pricing every change to negotiation and claims
- Write the scope statement for project negotiation and claims including explicit exclusions.
- Agree what will be standardised in negotiation and claims and what will not.
- Confirm that contractual obligations around project negotiation and claims are understood.
- Remove steps in negotiation and claims that add effort without adding assurance.
Session 2The decisions in negotiation and claims that cannot be delegated
- Write down the assumptions underpinning the approach to project negotiation and claims.
- Map stakeholders of negotiation and claims by influence and current level of support.
- Plan the sequence in which improvements to project negotiation and claims will be introduced.
- Compare the cost of negotiation and claims with the cost of its absence.
Negotiation and claims: governance, gates and decision rights
2 sessions · 8 pointsSession 1The hard cases in negotiation and claims and how to reason about them
- Estimate the resource project negotiation and claims requires to run as designed.
- Verify six months later that changes to negotiation and claims have held.
- Define acceptance criteria for each deliverable of project negotiation and claims.
- Estimate negotiation and claims using two independent methods and reconcile the difference.
Session 2Closing out project negotiation and claims and capturing what was learned
- Decide what will be stopped to create capacity for project negotiation and claims.
- Agree the escalation threshold for negotiation and claims in advance.
- Build reporting on project negotiation and claims that surfaces problems while they are small.
- Prepare the summary of negotiation and claims that senior management will read.
Negotiation and claims: schedule, critical path and realistic duration
2 sessions · 8 pointsSession 1Recovering negotiation and claims when it is behind
- Benchmark the organisation's project negotiation and claims against comparable operations.
- Set the change control process for negotiation and claims and require cost and time impact.
- Review at each gate whether project negotiation and claims should continue at all.
- Record what was learned when negotiation and claims did not go as planned.
Session 2Measuring progress on negotiation and claims honestly
- Test the procedure for project negotiation and claims against a realistic scenario.
- Measure progress on negotiation and claims by value earned, not tasks ticked.
- Establish the boundary of project negotiation and claims and record what sits outside it.
- Prepare the recovery plan for negotiation and claims before it is needed.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.